For the mom who gives us everything - Mother's Day gifts that connects us.
Wireless

Wireless

Share tips and tricks with other AT&T Wireless customers.
Ask a question

Latest conversations

View More

(222787)
email timeouts

Can't receive email from Yahoo domain account using AT&T Turbo3 hotspot. Attempting to connect with Win10 laptop with Thunderbird and Android tablet with K-9 Email app. I can download email using Android phone with K-9 on a different data plan.

Questions

15

1

0

Accepted Solution

False Sales Practice-Attorney General Complaint

A false sales pratice occurred from an AT&T rep inside of a Costco when I assisted my mother with getting new services. We were told that three phones were being ordered however, only two were ordered. I filed a complaint with BBB and the case was handled by a rep that reviews escalated complai

Questions

31

10

0

Unlock device

We can’t unlock this device until the former owner removes it from their AT&T account. it’s prepaid number but getting the bellow error when try to unlock. How to resolve this issue. Device is fully paid off.

Questions

14

2

0

Cellular data failure localized to specific area

Hi -My iPhone is failing to receive cellular data when connecting to the 5GE tower(s) closest to my home.* The failure is expressed as: The phone shows it has a 5GE connection with 2+ bars, and internet-connected apps refuse to load (e.g. Safari, Firefox, YouTube, etc.)* The issue occurs within a di

Questions

11

0

0

Smart label tracking.

Post paid, USA. I received a voicemail reminder today from Adam at (866) 402-4525. I called back but there is no option to talk to a person. I returned my phone to the Post Office 06/26/2019. There is no record of it on tracking.smartlabel.com. How can the phone I returned be found? I see other cust

Questions

2.4K

3

0

Accepted Solution

Official Solution

Hola no recibo el mail de confirmaci?n para liberar un iPhone

Hola no recibo el mail de confirmaci?n para liberar un iPhone

Questions

17

2

0

Can't send SMS with Wi-Fi calling enabled

My phone, a Pixel 6, has for many months had sporadic issues sending (and presumably receiving) text messages when my phone is connected to Wi-Fi calling. This happens anywhere I connect to Wi-Fi up and down California and has actually occurred on two separate Pixel 6 phones. I have tried using an e

Questions

3.7K

13

0

Sort Voicemails

can you sort ATT Voicemails by duration (longest to shortest)? That would help. I don't see anyone asked THIS question. I see my 1st question is a duplicate. Where's the answer?

Questions

12

3

0

HBO for Life. Notsomuch!

I've had ATT wireless for over 20 years. Yes they promised HBO for Life. Yes I have a grandfathered plan. But now this week I cannot log into Max. Reps are saying that grandfathered plans are no longer eligible for Max. How does that happen? Ungrandfather?

Questions

517

8

Accepted Solution

Official Solution

Closed

My calls from inmate using GTL prepaid collection account won't allow permission

When I receive call from jail, operator states it is prepaid and if I accept, press zero.  I pressed zero five times.  Nothing happens.  Operator repeats instructions then hangs up

Questions

5.1K

3

0

Be the first to reply

(6)
Cellular data failure localized to specific area

Hi -My iPhone is failing to receive cellular data when connecting to the 5GE tower(s) closest to my home.* The failure is expressed as: The phone shows it has a 5GE connection with 2+ bars, and internet-connected apps refuse to load (e.g. Safari, Firefox, YouTube, etc.)* The issue occurs within a di

Questions

11

0

0

Saving Voicemails

How do I save all my voicemails at once? iPhone has 200 saved. Some deceased relatives, VIP business voicemails, etc. I do not have endless hours trying to save each one individually. If nobody knows how to do that, can you sort by duration (longest to shortest)? That would help! Thanks.

Questions

10

0

0

Leave positive comment

I wanted to commend Brianna, the AT&T manager with whom I spoke at length with on April 30 (2.5 hours!), Brianna somehow managed to resolve a long-standing problem with my wireless/landline account. I had signed up for autopay/paperless billing and for some unknown reason AT&T told me they c

Questions

24

0

0

No a actualizado el software

Tengo un Samsung s23 ultra, me aparece que la última actualización de software Fue en febrero del año pasado y aun no actualiza, e tratado de actualizar y me aparece que no hay ninguna actualización que revise en 24 horas y así me sigue pasando

Questions

40

0

0

Closed

PHONES DONT WORK ANYMORE

After just writing a long detailed description, your page failed and refreshed and it disappeared. Holy (Edited per community guidelines). You guys (Edited per community guidelines) so bad.  CANT TEXT, CALL OR USE INTERNET ANYMORE THE SECOND I LEAVE MY HOUSE Went to AT&T store today, it was packed w

Questions

42

0

0

Business phone numbers show up as "Los Angeles, CA" or "Spam risk" on AT&T Wireless but not on landlines.

Our Business phone numbers have a CNAM which shows up on landlines but not AT&T wireless. Some of our numbers show up with "Los Angeles, CA" and some show up as "Spam risk". How can I fix this to show our CNAM? 

Questions

29

0

0

Trending Accepted Solutions

(41)

Accepted Solution

Samsung A23 Software Update failed

Yesterday on May 2nd my Phone (Samsung A23) needed a software update ,so I decided to do just that,it was working completely fine etc. Today May 3rd I realize that it was moving very slowly in regards to certain apps ,so I decided to close all apps and restart my phone,and as a result: -the phone

Questions

1.6K

5

0

Accepted Solution

Official Solution

New 2024 iPads ??

Will ATT be selling or an upgrade for the New ipads announced today?

Questions

232

21

0

Accepted Solution

Official Solution

AT&T won’t unlock my deceased Mom’s iPhone

My mom passed away in July 2022 and after she died, my Dad brought her phone into an AT&T store in New York. The AT&T employee told my dad after he proved that she died that AT&T was closing my Mom’s account and that her remaining payments would be waived and take care of. My Dad was nev

Questions

146

1

0

Accepted Solution

Official Solution

I want to add Rita A. On my account from a t and t

I need to add her on the account (Edited to remove personal information)

Questions

72

3

0

Accepted Solution

Official Solution

Same day upgrade?

If i were to pay my remaining balance on my phone today, would i be able to upgrade in store same day? Or would the payment have to process before i can upgrade? Id like to walk out with a new phone same day if possible

Questions

60

2

0

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.