Contributor
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2 Messages
Smart label tracking.
Post paid, USA.
I received a voicemail reminder today from Adam at (866) 402-4525. I called back but there is no option to talk to a person. I returned my phone to the Post Office 06/26/2019. There is no record of it on tracking.smartlabel.com. How can the phone I returned be found? I see other customers are having similar problems with Newgistics return services. I am dissatisfied.
ATTHelp
Community Support
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232K Messages
5 years ago
Hello @Rldyer
Thanks for your post. We will be happy to help you track your return. We process thousands of returns and exchanges daily - and you're right, sometimes there may be a problem. No worries, we can figure it all out.
For your privacy lets continue in private. We are sending a personal message (PM) now. Please reply to the PM from ATTCares located in your Forums inbox to begin. See you there!
Kenneth, AT&T Community Specialist
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Rldyer
Contributor
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2 Messages
5 years ago
I received an email from AT&T today almost a month from when I dropped my old phone at the Post Office that they received my phone. So I checked Newgistics tracking and it still shows “Not Received”. Newgistics tracking is worthless!
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cheleleigh2020
1 Message
2 days ago
I’m having the same thing happening to me! With someone calling about not receiving my items that I did return
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