Wireless Account & Billing

I recently saw this article that talks about the price increase to the unlimited wireless plans. https://www.att.com/support/article/wireless/000098770 The article mentions that I can cancel my service because of the price changes and if I have an installment plan on my phone I can simply turn in

I have three phones and three lines. Two of the phones are in an installment plan and one phone is paid off. I’m trying to add a fourth line and a fourth phone with an installment plan but the system won’t approve me. It’s saying I have to pay for my phone in full.Why?

I have been fighting AT&T for months - and the more I look at the AT&T forum, the more I read about other people who have been scammed and gone through almost the identical things I have been through. And then I get posts from creeps like Juniper who try to defend AT&T by saying that, even though t

Do business wireless accounts have a passcode? And if so, how do you find it?I recently took over as the primary contact for our business account, but I haven't figured out how to navigate the Premier portal all that well yet.

I used Asurion insurance to get a new phone back in June. They shipped me the new phone and gave me a box and return label to ship back my broken phone. I dropped off my broken phone package at USPS and they gave me a receipt. 4 months later in October, I get a $350 bill from AT&T because they s

When looking through the forum this seems like a reoccurring problem. It’s giving scam to be honest.     I upgraded my phone and was told that if I send in my old phone I would get a rebate/discount whatever. I’m pretty sure it was $1,000.00 off. So I would only owe something like $500 o

Hi everyone, We have most of our lines with the old unlimited plans - Business Unlimited Performance, but somehow the plan per line price increased by $5 a line without any notice since last month... Not sure what was going on... If this is an overall upgrade from the old plan to the new plan, we sh

I attempted to switch back over to ATT after switching to another company a few years ago. I got a promo and purchased 3 iPhone 15s, however, cancelled the lines and service due to inaccurate info given to me by the sales rep. I paid the taxes on the phone ($291.21), and was told to return the phone

multiple wrongful charges and lack of resolution after 5 months and multiple attempts. Been trying to get this issue resolved since at least December 2023. A user on my account walked into an AT&T store to get an upgraded phone. He walked away with an upgraded phone, as well as a new phone line

I need to make a complaint about Jeriel M, and his two supervisors Jameson J. and José A. It is Jeriel's lack of professionalism, his lies and him not knowing what to do. Neither he nor his supervisors will answer my or my wife's calls or text messages. I need to resolve this issue ASAP.

I wanted to commend Brianna, the AT&T manager with whom I spoke at length with on April 30 (2.5 hours!), Brianna somehow managed to resolve a long-standing problem with my wireless/landline account. I had signed up for autopay/paperless billing and for some unknown reason AT&T told me they c

Hey, Has anyone added a wireless account to a new user id on My ATT and then received an automated email from ATT Account Management that says: You have added the following ATT account to user id: *your user id* And then says Account type: Wireless Last four digits for wireless number: **** Last fou

I paid off my cell phone. I also had trade-in credits applied to my account. How do I get the rest of my trade-in credit?

Can you anonymously pay a friends phone bill

The April 2024 security patch, which was released for the Galaxy S24 lineup last month, brings several fixes from Google and Samsung for vulnerabilities affecting Android and One UI. When I try to update, phone says software is current. Also can't make calls since 5G and also some apps are not worki

I need to add her on the account (Edited to remove personal information)

Is there a minimum number of lines for a family plan? I can only find maximum number. I want to leave my family plan, but that would only leave 2 lines on the plan.