Wireless Billing

Hi everyone, We have most of our lines with the old unlimited plans - Business Unlimited Performance, but somehow the plan per line price increased by $5 a line without any notice since last month... Not sure what was going on... If this is an overall upgrade from the old plan to the new plan, we sh

I opened 3 lines with AT&T in February (I pre-ordered the Galaxy S24 in January for the Galaxy any year/condition trade-in promo). Ever since then I've had nothing but trouble. Two of the trade-ins were processed successfully, but one of the trade-in failed to process because I clicked on "print sh

AT&T sent me 3 new phones 02/2024 as part of promotion, and prepaid return labels for only 2 of my old phones to trade in, so with 3 phones to trade in I walked into an AT&T store with the 3 trade in phones, the rep on store would only take the one of the three phones, said since I had retur

Do you know where I can file a formal written complaint? I have been attempting to resolve an issue for over two years. Every time I call, I'm directed to visit the store. However, upon visiting the store, I'm informed that the matter must be addressed by the regional manager, and unfortunately, I n

IMO doesn’t work, not through company iPads, different browsers. I feel a bit cheated out. Why isn’t this more simple? Is there any other website, option I can do, manager that can apply code?? 

Is there a minimum number of lines for a family plan? I can only find maximum number. I want to leave my family plan, but that would only leave 2 lines on the plan.

To whom it may concern, I was charged $635.69 for int'l roaming when I had my phone on airplane mode the entire time I was abroad. I have tried calling customer service numerous times to no avail. I have been transferred countless times to different departments, without really comprehending what t

I was on prepaid & switched to post paid for the iphone15 max. Was told the only way I could get the phone was to switch to postpaid & trade in my iphone 14 & the 15 max would be free. AT&T has really screwed up the billing & trying to talk to agent is terrible. I want to pay of

I recently switch to ATT wireless with 5 new lines and facing some discrepancy with a promotional offer I received from AT&T. On 03/24/2024 I interacted with a representative from AT&T who offered me a promotional trade-in offer for an iPhone 12 Pro Max, as follows: Offer: $1000 trade-in v

Went to at&t and they said my number was suspended