For the mom who gives us everything - Mother's Day gifts that connects us.
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lost my phone and forgot pin

hello. i am currently typing this on my work phone. I am currently out of town in Montana bear hunting with some friends.Dropped my phone in the lake, and cant seem to find it. I was already planning on getting a new phone anyway so this just cut time shorter for me. I have a eSIM it has been awhile

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Can’t update payment for order

So I got a text message yesterday saying that part of my order is on hold because I need to update my payment method. I click the link and it takes me to my order I try to update the card but then it says I’ve tried too many times and to contact AT&T. I’ve contacted them twice via chat and via p

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AT&T keeps cancelling my account, when I'm only trying to sign up to get my full-price phone unlocked

In January, I was at Target and bought an unlocked iPhone for my mother: full price, $800, etc. It turned out they sold me an AT&T locked phone, but I didn't know that at the time. She took with her back to England to put it on her account, but that never worked, so she sent it back to me. I ev

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Account issues after answering security questions

So I had my phone stolen at the airport. When I landed at my destination I tried getting a new phone. I paid my other phone off and then was asked a series of security questions. one question had my moms name spelt wrong so I answered it as if I didn’t know her. With the misspelling, that’s the cor

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International connection issue

My friend is in China with a postpaid AT&T phone. They are unable to make calls to US and I'm not able to connect calls to them, it rings then goes to voicemail. They have "international day pass" enabled. Tried turning the phone on and off. Tried a switching networks. Tried talking to an employ

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Unlock AT&T phone from friend in order to switch carriers

I got an iPhone from my friend in 2021 (AT&T user). He had completed a factory reset before giving me the phone. I switched to T-Mobile and would like to continue using the iPhone. T-Mobile submitted an unlock phone request using my AT&T account info, phone number, passcode, and e-mail. The

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Trying to transfer my number from a verizon phone with SIM to a new AT&T iphone 14 with eSIM - getting an error

I just got an iPhone 14 from AT&T to replace my old iPhone 12 that is currently on Verizon. I am trying to transfer my number on the verizon phone that has a physical SIM card to the AT&T phone that uses an eSIM.  When attempting the process to setup Cellular, I get an error message:&n

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AT&T won’t unlock my deceased Mom’s iPhone

My mom passed away in July 2022 and after she died, my Dad brought her phone into an AT&T store in New York. The AT&T employee told my dad after he proved that she died that AT&T was closing my Mom’s account and that her remaining payments would be waived and take care of. My Dad was nev

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Returning a newly bought phone with ESiM

I bought a new phone two days ago and it came with a new phone number as well. I’m already using it but I want to go back and return it because i want a larger GB. If i do return it, will my new number change as well since it’s ESim?

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At&t wireless Security Questions

Hi there, I have been a customer of at&t from last 12 years, I thought to upgrade my mobile plan but rep started asking me questions, most of them were more than 2 decades ago, I asked them to let me know from where i can find these in my credit file but they kept on insisting that i have to a

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AT&T won’t unlock my deceased Mom’s iPhone

My mom passed away in July 2022 and after she died, my Dad brought her phone into an AT&T store in New York. The AT&T employee told my dad after he proved that she died that AT&T was closing my Mom’s account and that her remaining payments would be waived and take care of. My Dad was nev

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46

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the device you want to unlock is active on another at&t account. the account owner needs to remove the device from their account first. for

Bought a iphone 11 here in uae, turns out its sim locked and couldent contact the seller. if u try to unlock it via att unlock program it says "the device you want to unlock is active on another at&t account. the account owner needs to remove the device from their account first. for assistance,

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Another request for carrier visibility / carrier reveal on iPad

Hi! I’m following the template I found here: https://forums.att.com/conversations/apple/request-for-carrier-visibility-carrier-reveal-on-ipad/61afe53e2f2f4a2ecda17252 - I’d like to submit a request for carrier visibility so I can view and select another cellular providers on my iPad Pro 3rd genera

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