Tutor
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11 Messages
Cisco wireless receiver known issue with playback of recorded content
The wireless STB has a known issue that T needs to address. When viewing recorded content, either SD or HD, the message "Press OK to See Your Recording" appears about every 5 minutes in a white box at the bottom of the screen. The only way to rectify is to press OK, which brings you to the recorded content menu. You then have to select the show you are watching and press Resume Play. Im returning this box for a refund.
sr1kcbr
Contributor
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1 Message
12 years ago
Just adding some grissle for the techs to chew on (WARNING: these are merely opinions and in no way shape or form convey instructions that may lead to damage of property or loss of service)
. Found signal strength to be factor. AP has 3 antenna only 2 were working properly.
. Found firmware to spoof MACs, creates multi paths and disjoins poorly, l;eaves the streams incorrectly, lumping up causing disrruption of service (dserv stagger is blatantly evident before cut out/lock up)
. Found deeply compromised system(s) (aka-flame..travel brought it home) casuing volitility within the home network. Hidden streams (443), havoc on multicast = nightmare. Cleaned up just that and brought my wstb's back to a state when they first were installed.
.Found other interesting tidbits but no longer get paid for such things, see what FW brings before canceling service.
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joebrug
Contributor
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1 Message
12 years ago
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FormerWillyb
Mentor
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89 Messages
12 years ago
And now a new wireless stb issue arises: Every couple days, the picture just goes away. Black screen, no sound. Shut off the TV and on. No difference. Switch wireless stb off and on. No difference. Only resetting the stb brings it back.
It's beginning to look like AT&T started selling the wireless STB before Cisco finished inventing it.
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aviewer
Expert
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10.1K Messages
12 years ago
FormerWillyb - The black screen occurs on wired STBs, as well. I believe component aswell as HDMI. HDMI for sure.
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texasguy37
Expert
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14.5K Messages
12 years ago
Yes, the black screen is a known issue with U-verse, and they are working with Microsoft to resolve. It's not a wireless receiver issue.
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FormerWillyb
Mentor
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89 Messages
12 years ago
This is not just a black screen. It is a black screen and no audio. For me it happens only with the wireless STB, not with the wired DVR or the other three wired STBs.
Microsoft, eh? I seem to recall that the OS in these boxes is Windows CE. That OS dates back to the early 90's, doesn't it?
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crisptito
Contributor
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1 Message
12 years ago
Can anyone from ATT respond to this issue? I am a new customer and having this problem on my wireless stb which is hooked to the main tv in the house used to watch recorded DVR programs. Very annoying. My tech actually told me this was a known issue when he installed the system (why ATT is selling hardware with know issues is beyond me).
The wireless box was the primary reason I switched to ATT due to the tv being located on a wall with a dead coax outlet. I need to know how long till a software fix is pushed to correct this bug. There isn't anything wrong with the connections or signal strength.
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jeffpickl
Voyager
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1 Message
12 years ago
I had this exact same issue. Have been through 3 boxes. 2 techs. The last tech replaced the STB and WAP and still had the same issue. Called his manager and she had seen it before. So we tried 2 things....
1) reduced the available space to more than 10% free space - Still had the issue
2) removed any duplicate programs on series record. Everything that was on there more than once was removed. I didn't realize how many of these I had.
I haven't had the issue with any new recordings since we did that. It was just Sunday and I could be talking too soon, but it's worth passing along as others haven't had much luck either. All i know is that if it comes up again, i'm getting it replaced with a wired one because this is ridiculous. Let me know how it works for folks.
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richwhiteohio
Contributor
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1 Message
12 years ago
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GvilleUverseGuy
Teacher
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16 Messages
12 years ago
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