Tutor
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5 Messages
Default Sending Account
I have both a Yahoo Email and an sbcglobal.net email and my sbcglobal.net account has been my default sending account for years. In the last week when I compose or reply to an email it automatically comes from my Yahoo account unless I manually change it. I obviously do not want that as it's an email account I don't use and others won't recognize. Is this a current bug that is going to be fixed or do I need to start looking for a different email provider as there is 0 chance I'm going to manually change the email address until eternity?
jice
Scholar
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115 Messages
9 years ago
I recently unmerged my AT&T and Yahoo Mail accounts. After doing this, the problem is resolved. So, it appears that Yahoo has solved the problem but that the fix has not been pushed to AT&T customers yet. There is often a large lag.
There is really no reason to keep the accounts merged.
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CKW94954
Tutor
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6 Messages
9 years ago
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e424932
Tutor
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9 Messages
9 years ago
I believe that unmerging AT&T and Yahoo email accounts is for accommodating users who have Yahoo email but no longer have AT&T service, i.e., they have disconnected DSL or Uverse. Here's the link: http://www.att.com/esupport/article.jsp?sid=KB418183#fbid=P9oGqT95vfJ
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lem3
Guru
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498 Messages
9 years ago
If you click the "me" the first item in the pop-out menu is the email address it represents. A painful prospect if you are reviewing 40 or 50 messages.
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jice
Scholar
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115 Messages
9 years ago
It is available to anyone who merged an existing yahoo account (with a primary yahoo.com email address) to one which uses any one of the various AT&T email addresses. If you are only using an AT&T email address, then I don't know if it is possible (but may well be).
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rathompson71
Contributor
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1 Message
9 years ago
Has anyone heard anything else about the status of the issue being fixed?
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CKW94954
Tutor
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6 Messages
9 years ago
Sent from my iPad
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Billroadkill
Contributor
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1 Message
9 years ago
I talked with a tech support supervisor today about this. His team has been told to stop escalating this "known issue" to Yahoo and there is no ETA for a fix. He suggested that I post a compliant to ATT Execs at this address:
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CKW94954
Tutor
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6 Messages
9 years ago
How lame that they were told not to escalate this: that's akin to saying "We know it's broken but just stop bothering us".
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CKW94954
Tutor
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6 Messages
9 years ago
Looks like they FINALLY fixed this problem. Both my initial messages and replies are now going out under the correct email address. It only took almost 6 months!
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