Need underground cabling.

I tried reaching out customer service couple of times. As this is moved to internet service can some one reply on this issue with a solution ? rather than contacting customer support again.

Most underground work is performed by local contractor, not ATT employee, depending on local requirements may need a permit application and approval before the contractor can start the work.

There is no specific time frame for work to be completed in, but hopefully 30 days or less but have seen 90 days when issue is equipment related.

Can immediate neighbors order the service? If yes, what speed tier?

Hello @sowm! Thank you for reaching out to us! We understand that you're waiting for AT&T internet services installation. We hear your, and are happy to guide you.

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... but they don't send any email regarding the information of technician arrival timing  . I am still not sure how long they need and why they are not providing us any proper communication and conformation. I need to move in and not internet to work. 

AT&T does not provide ongoing updates or daily updates. The phone reps don't have any details until the ticket closes. It appears that a outside helper ticket was opened and assigned to another Group to resolve.

Do the houses on either side of your address show up and Fiber service available at this link: https://www.att.com/

Just trying to narrow down where the outside issue is located. Is your home new construction or an existing home?

Dave

Yes, New construction and either side of the houses already have the connection. they just need to pull up a the new wire from underground and connect it to the outer box placed by AT&T. Same was performed to our neighbors house.

they have provided the wiring and stuff so fast.

Do you mean to run a fiber line from something like this^ to your home?

Yes that right. they did not connect from the above to my home. its been more than a week and we will be moving this weekend 

@sowm 

Is the Green Carson handhole in your yard or does the Fiber drop need to go under a sidewalk or a driveway by any chance? They can only lay the Fiber drop on the ground if it does not need to cross where anyone walks or drives and then have it buried later.

Dave