Cell Booster Pro registered but will not activate

@OttoPylot  is on the west coast,  he's your rabbi on these. 

@formerlyknownas  Rabbi? 🙂

@Evreddy  Can you explain your setup in a little more detail? Have you read my Cell Booster Technical Guide? Link is in my sig line. 

Unpacked it then connected the cables & registered it. Rec'd email confirming registration. Called att tech support 2hrs later. Was told by "Vitor" that it might take 4hrs to activate. Left it overnight with flashing power light. No change next AM. Tried deleting &: re-registered 2x, no joy. Did not find your ref. procedure in your  sig line. 

Evidently I have a newer model unit, the cellboosterpro, which is physically different than the one depicted in the tech guide. Is that an issue? Thanks. 

And is yes to all of your procedural Qs above. Next is to read thru the tech guides to find the Magic Bullet.

Re: your username, might you be a fellow aviator?

Thanks for the help. 

@Evreddy  The Cell Booster and Cell Booster Pro are essentially the same. The differences are given in my Guide but the setup and operational aspects are identical. The Cell Booster was available a couple of months before the the Cell Booster Pro, and being as the majority of customers will be using the Cell Booster, that's what I keyed on. The Cell Booster Pro is really intended for FirstNet users and emergency services, and is quite a bit more expensive than the Cell Booster. For most home use, the Cell Booster should be all one would need. The Cell Booster Pro is supposed to offer 5G cellular service soon but I'm not sure how robust or reliable that will be given the current performance of LTE.

Who is your ISP and what kind of service do you have (cable, DSL, or fiber). Also your phone needs to meet AT&T's post-3G cellular requirements.

I'm using my att unlimited phone plan for next access, so no independent internet provider. Att customer svc specified that the cellboosterpro would be given & not sold to me. Haven't checked billing yet. My phone is 5g capable, but the camera is inop. 

@Evreddy  The Cell Booster/Pro requires a wired internet connection, which is either DSL, cable, or fiber. It can work, but is not very reliable, with satellite and/or wireless broadband but those types of connections are not supported by AT&T so if you have issues, you're on  your own. You must be physically connected to a router.

The CBP will eventually offer cellular 5G but your phone still needs to meet AT&T's post-3G requirements. It probably does but it's just something to keep in mind.

If you don't have a wired internet service, then it sounds like you might need a cellular booster (the Cell Booster is a femtocell, not a cellular booster) and if that's the case, then the second link in my sig line is a primer on cellular boosters. It is a little dated, and I'm working on a revision, but the basic information is still sound on what they can and can not do.

Hello and this is helpful info. AT&T attempted to set me up using an ethernet connection to a Netgear Nighthawk AWB M6 Pro (MR6500). The cell booster is registered, however, it was registered to a "test" location at the store. Using the app, I attempted to change my location to our office but couldn't do that so I got frustrated and disconnected the test location then deleted both locations. I can't set up the booster again and can't add a location. 2 questions:

1. most importantly is this booster going to work connected to the AWB? 

2. how do I add a location - or is this covered under reregistering the device and if so, how do I do that?

Thanks-

Patti