Account & Billing Support

Hello, I have a few lines on my AT&T Business account that need to be transferred to the users' existing AT&T Consumer accounts. I am going round and round with Customer Care telling me the ONLY way to do that is to CANCEL the line in order to cancel the contract - that way the ETF hits the

Hello, We acquired a company and I need to be admin to set up MDM. They granted me admin but I can't log in due to Invalid ID Profile.  Based on messages from 6 or 7 years ago, I am looking for an AT&T rep to DM be so I can send screenshots and account details please. thx!

In August of 2023 our company signed a 3 yr Internet & Voice bundle contract. Every month for the past 7 months the monthly bill has been $400-500 more that the agreed upon monthly cost. AT&T agreed and has made promises to correct the bill for the past 5 months.  About  2 months

For 10 years I’ve been charged four dollars plus every month for a white page ad that doesn’t exist. I have called repeatedly and keep getting the runaround and nobody seems to wanna help me or can even find the account number. What should I do as I keep getting monthly bills thanks Jim

I need a simple, straightforward solution for the continued harassment I am receiving from Mexico AT&T business customer "service". How can a contract signed 7 years ago, that expired after 2 years, still be valid??  Why can't AT&T send me any proof of this??  Why does AT&T co

Hello, I've been trying to contact my account rep with very lackluster/no response for almost a month now. We are new customers and got Fiber when it came to our neighborhood and decided that while the fiber was being installed we would also switch our phones from our previous provider of 20 years t

I returned an upgrade within the 30-day period period I went to the store The United States post office and I returned the phone. I have the receipt and I have a video of myself returning the phone for proof because of all of the horror stories I hear about AT&T not receiving devices. AT&T r

I was billed for a non-return next trade in device. I chatted with 2 chat reps ( i have the transcripts), who assured me the phone had been received and had not been processed through the system yet.  Since, I have chatted with 2 more reps, who tell me it was not received.  The last rep g

How do I go about requesting a new client solutions executive? The one assigned to my account is not helpful and has messed up our circuits and turn downs to the point that our service has been disconnected.

So, my husband and I are both first responders in different capacities.  He is more behind the scenes while I am on the front lines. We have both been with Verizon for years, but when we were introduced to First Net, we decided to give it a try. BIG MISTAKE! HUGE!!!! First off, the service is some o