ACE - Sage
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45.6K Messages
UPDATE 5/20: Enabling MRV using your own unsupported home networking
Updated information from Doug Brott, moderator at DBSTalk ....
I posted a thread last week in which I detailed a method for getting MRV enabled in an 'unsupported' mode when talking to a CSR.
DIRECTV has asked that we make a change in our process for requesting 'unsupported' setup.
At this point, the recommended (and requested by DIRECTV) method for getting your account set to 'unsupported' is to use E-mail.
Simply click here to get started.
- Enter your contact information
- For Topic, select "Services"
- For Topic, select "Whole Home DVR Service"
- For Subject, Enter "Please enable Whole Home DVR Service in for public beta customer"
- For Question, Enter "I would like to add whole home DVR Service to my account using my existing equipment. I am already networked and was part of the Multiroom Viewing Public Beta that has been going on the past few months. I realize this will add $3/month to my bill."
- Enter the security information
- Press Continue
At this point, please do not use Twitter nor call CSRs to make this request. Sending an E-mail will provide you with the most effective method to success.
http://www.dbstalk.com/showthread.php?t=177590
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ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
kmrussell
Tutor
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9 Messages
14 years ago
Par-don - but why the HE** should I have to pay for this when I'm using my own equipment and cabling to network? And ATT Uverse and Dish have it for free? I thought your previous post about email requesting was to request it for FREE - but if they're thinking I'm going to pay for this, I'm tired of the nickel and diming. Pricing ATT Uverse TV as we speak.
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litzdog911
ACE - Sage
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45.6K Messages
14 years ago
Par-don - but why the HE** should I have to pay for this when I'm using my own equipment and cabling to network? And ATT Uverse and Dish have it for free? I thought your previous post about email requesting was to request it for FREE - but if they're thinking I'm going to pay for this, I'm tired of the nickel and diming. Pricing ATT Uverse TV as we speak.
Because DirecTV decided to charge $3/mo, regardless of what network equipment you use. You're certainly welcome to look elsewhere, but you won't find anyone offering this level of capability at any price. And nobody's forcing anyone to pay $3/mo if they don't think it's worth it. I certainly think it's worth it. And no, I don't work for DirecTV.
Just be sure to compare those alternatives carefully.
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dcd
Expert
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20.7K Messages
14 years ago
I'm not quite sure where folks get the idea that any company would develop both the software and hardware to facilitate MRV and then donate it? Personally I think the $3 is a bargain.
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tcreson
Contributor
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2 Messages
14 years ago
Folks go to other widget-makers because the other widgets are the color they like, not because they know the other widget-company put more $$ into their widget.
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joed32
Guru
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856 Messages
14 years ago
Dish does not have MRV the way Directv does. The Dish system let's you watch a second TV in SD. Whole Home lets you watch any program from any DVR in the house in HD.
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topry
Teacher
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10 Messages
14 years ago
Thank you for taking the time to coordinate with DTV and posting this information. I have submitted the request as detailed in your post - I will post back later with results so others will know time frame / any issues. I also appreciate that DTV will allow those of us with working setups to continue to use it and I agree $3 is a non-issue and I also consider it a bargain.
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dcd
Expert
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20.7K Messages
14 years ago
Adding your account number to the email will save the CSR some time I would think.
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lfisher818
Contributor
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2 Messages
14 years ago
Wish I would have found this forum before calling DirecTv three times and spending way too much time on the phone. First off, not all the CSR know what the heck this even is. The last one said I needed DECA and it would cost me $99 for a tech to come out. I told him he was crazy! I have now sent them an email like suggested... I will let you know how that goes.
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litzdog911
ACE - Sage
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45.6K Messages
14 years ago
Keep us posted. It seems that the email route is working well for most folks.
One potential problem area, though, is folks with older "legacy" programming packages. Those will need to be updated to enable WHDVR Service.
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jhock216
Mentor
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19 Messages
14 years ago
sending an email is great...but if you need to upgrade your programming package its a waste of time....the new Whole Home DVR will only work with the new programming packages...Chocie Xtra or Choice Ulitmate....if you dont see those names on your bill you will need to CALL not send an email to get it done...I tried the stupid email twice but they wouldnt upgrade the package...So i upgraded the package online and then made the call it took 5 mins....
I now have it working and its works great....worth the $3 a month
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djdicetn
Professor
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1.5K Messages
14 years ago
Please Note:
Users litzdog911 and jh029s are both spot on regarding a "no longer current programming package" being an activation "requirement". But even if your current programming package states "Choice Xtra" on your online account........if you subscribed to that package BEFORE they increased the subscription charge by $1/month for that package, you will STILL need to call to upgrade your package before they can activate WHDS(unless adding some verbiage "authorizing them to do that" could be included in your email.....not sure they would do that via email)!!!!!!
P.S.
oops, just noticed user jh029s had a "solution: for that(upgrade on the website logged into your account, before emailing)....although you may need to know "for certain" that an upgrade is "necessary".
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topry
Teacher
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10 Messages
14 years ago
I'm a new DirecTV subscriber (2 months) and there are not any upgrade options listed on my account, so presumably if it can work via eMail, it should work for me. It has only been 3hrs since I submitted my request - I imagine it could take upto 24hrs, so I will wait and see out of curiosity. I also prefer to wait vs wading through customer service. While some on the dbsTalk forum have lucked out with a knowledgeable rep and been done in a few minutes, others tell of multiple calls and hour plus marathons.
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topry
Teacher
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10 Messages
14 years ago
Just received an email from DirecTV - notifying me that MRV was activated. Checked my DVRs (2 model 23s) and both show it enabled and working. No need for restart or service refresh.
So - about 5 hours from the time I sent the email to activation.
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litzdog911
ACE - Sage
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45.6K Messages
14 years ago
Just received an email from DirecTV - notifying me that MRV was activated. Checked my DVRs (2 model 23s) and both show it enabled and working. No need for restart or service refresh.
So - about 5 hours from the time I sent the email to activation.
Good to hear! Thanks for the update. Enjoy!
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bennasar
Mentor
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41 Messages
14 years ago
As many here, I agree that the 3.00 for MRV is a bargain, because of it I also added another receiver 🙂 (so it is not only 3.00!)
Enjoy !
Miguel
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