Playon Support response advisory

I sent a note to Playon this morning asking about various problems some of us are having with playback.  I got a friendly response, which I copy below.  Note that the support request is sent from within the Playon program itself.  It's on the General Settings tab and is labeled Support.  You open the support, fill in the blanks, then run a DVR Playon playback attempt.  If it fails, note the exact time of the failure on the computer's clock and fill the time in on the request.  Apparently support can see the inner workings of what went wrong and why the playback failed.

"Hi DCD,

We would be happy to help anyone who is having an issue with their HRXX
DVR if they submit a support request.  If they can duplicate the issue, have them
send in a support request and we will take a look at the logs of
that play attempt.

Please let us know if you have any questions.

Thank you for contacting PlayOn Support.

Regards,

Chris
PlayOn Support
www.playon.tv