Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I've had my phone (iPhone 8 plus) for a little under four months and even recently upgraded my plan. Ever since I've downloaded the app it just won't work. It keeps saying I need an internet connection even though I have one. I've even tried switching between wifi and cellular connection and deletin
Questions
•
Account Features
Accepted Solution
Official Solution
Why is the app not working?
Questions
•
Device Features
Accepted Solution
Official Solution
Hello, please help me. For starters, I have tried tech support via phone and chat. Each rep just flat out did not understand the problem. They went through their scripts as expected, asking me to reboot and try again. I was even asked to reinstall the apps. I have over 10 years of experience in
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
For the second week the two ticket twosdays option is not working working. This is very upsetting as we use this every Tuesday for date night, one of the reason I’ve stayed with AT&T. That’s now cost me $30 more than normal.
Questions
•
Account Features
I just got ATT, and got a new phone for my child. I downloaded the app and it keeps saying error when I log on, boots me before even looking to see what the app is about. Is it even worth it to get and pay 7.99 if its not going to work?
Questions
•
Device Features
Again the app is not working since a week ago. I can select a theater and movie time on the Ticket Tuesday but after that if goes to a blank screen. I'm using android play store. I've uninstalled and reinstalled and still get the same situation. I've tried from other android phones and it still doe
Questions
•
Account Features
From Today morning 12/26/2018 , my AT&T thanks app is not working and always throwing error " Please check the internet connectivity"... All my other apps are working fine.
Questions
•
Account Features
My telephone works fine but my uber app, you tube app, play services apps don't work. All I have is a white screen
Questions
•
Android
After using the AT&T Messages App for years, my Samsung Galaxy S8+ finally got the Android 9.0 update yesterday. Since then the AT&T Messages App hasn't worked. I spent 61 minutes on the phone with AT&T today and ~20 minutes texting / troubleshooting. Finally the person online told me to uninstall
Questions
•
Android
I have not installed the app on my LG G4 phone, I have never used the service. No one in my family plan downloaded it.I get a constant and pervasive reminder that it is updating. All the info I see in the forum says "open the app...." I DON'T HAVE THE APP!It is making everything slow. Pls help me ou
Questions
•
Tones, Games, Videos, More...
U-300 subscription - installed U-verse app on iPhone - I can login to the AT&T U-verse website (no problem) but when I try to login to the U-verse app it says "Login Required - Please login with your U-verse member ID (email address)" - but my username IS my email address. Again, works fine on webs
Questions
•
Watching U-verse TV
I have tried everything-the call protect app did work -worked well for months. The. Yesterday it asked me to enable the app. I said yes, entered my phone number and waited for the text - nothing repeated several times nothing. Uninstalled and reinstalled - nothing. Uninstalled and went to AT&T websi
Questions
•
Account Features
Hiw come some of the apps I am using are now giving me an error message. Saying your AT&T uverse settings do not include this content. I have never had this occur before. Example Animal Planet go
Questions
•
Watching U-verse TV
I am trying to login on my AT&T Thanks app but it won’t let me. First it gives me an error message. Then when I try to use the forgot password feature, it doesn’t give me time to type anything before it disappears and gives me another error message.
Questions
•
Account Features
Developers need to work on this new app before I download it onto my iPhone. Reviews are not good for most part.
Questions
•
Account Features
What is going on with the app mine has been unable to work now for about 3-4 weeks
Questions
•
Tones, Games, Videos, More...
Is the uverse easy remote app down??? My app wont connect to the recievers and i deleted the app to reinstalled and i cant find it then i just tried to use the control on the uverse app and it will bot work tried the chanel 9903 and it has my saved info so im wondering its down
Questions
•
Watching U-verse TV
The smart limits app keeps crashing and will not reload the information. Please update the app
Questions
•
AT&T Internet Security
When I try to log in to the app I keep getting and error that says "uh oh" and that the server is down. Is this a common problem? From what I've seen in the rest of the forum this app is pretty much garbage so what's going on AT&T? It's obviously not a log in problem on my part, do the servers just
Questions
•
Account Features