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Illianna579's profile



1 Message

Sat, Aug 4, 2018 3:10 PM

At&T Thanks app isn't working at all

I've had my phone (iPhone 8 plus) for a little under four months and even recently upgraded my plan. Ever since I've downloaded the app it just won't work. It keeps saying I need an internet connection even though I have one. I've even tried switching between wifi and cellular connection and deleting and redownloading the app, but nothing works. What can I do?

Accepted Solution

Official Solution


Community Support


204.2K Messages

4 years ago

Hello @Illianna579!


Since the app is requesting an online connection, we recommend to try reestablishing your device's connection to the network.


Let us know if you have any further questions.


Lar, AT&T Community Specialist

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