Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
I purchased an I phone 13 pro max on-line and returned my old I phone XS as a trade in to the post office and got a receipt. When I check USPS, they provide no update, other than I dropped off the package to them and it was picked up buy the carrier. That was all on 3/8. No further updates.&n
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I was transferring phone number from another carrier service to AT&T. I chose the 12-month prepaid plan online. I received the new sim card on the second day, and it said there's no need for me to activate a prepaid account. But my phone number was not transferred to the new sim card after a wee
Questions
•
Account & Usage
Accepted Solution
Official Solution
I was told about a veterans discount when I opened the account. Followed all the instructions and uploaded all the requested files. Now 4 months in and ask about why it hasn't started. Being told that the web site doesn't accept DD214 or driver License. Agent gives me customer loy
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Hello, I recently became an AARP member and learned that I could get a monthly $10 discount on my Unlimited Elite plan. How can I apply that discount to my account? Thank you.
Questions
•
Wireless Account
尊敬的先生,您好 !我的账号为# ***,你们最近漲价的收费单收到。但我实在无能力每月支付这么多钱,我是个老年人,平时仅仅上网看看电脑而已,也不要什么髙速。特恳请你们帮助照顾,能给我最低优惠价。 谢谢 !用户 Xingru 06/01/2016 [Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbe
Questions
•
2016
Accepted Solution
Official Solution
How do I apply the 25% discount to my account?
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I purchased a $30 (90 day) card from Walmart but I don’t have an option to use it. Instead, AT&T wants me to pay a monthly fee. What can I do to complete activation?
Questions
•
Plans & Features
Accepted Solution
Official Solution
I have a prepaid account with AT&T I need my account number how can I get it searching online because AT&T is closed
Questions
•
Account & Usage
Accepted Solution
I received an email from At&t saying they received my returned tablet on April 15th and it said it could take 5-7 days to process. My question is: will my bill automatically update when it is processed? My bill is already ready to view. Will I be refunded to $30 activation fee? I returned the ta
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Currently leaving a former family plan to open a new line for myself when my iPhone 12 comes in next week. I have been looking at various carriers, with AT&T striking my eye the most. For $50 on AutoPay though, it seems a little too good to be true. What is the priority high speed data cap? Is 5
Questions
•
Plans & Features
Accepted Solution
Official Solution
Hello, I just switched from Verizon and was curious if anyone knows to how to activate their employer discount. I work at a University and previously had a 15% discount on my Verizon bill. I know they offer an discount on AT&T but I wasn't sure how to apply it. Any help is greatly appreciate
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I recently signed up with ATT and am a Mary Kay Consultant. How do I get the activation fees waived for the discount? We were told this at a conference.
Questions
•
Wireless Billing
I have a line on my plan that wants to leave and i did an iphone promo for $1000 off near the end of september. How long will i need to wait until a line can transfer of billing responsibility off my account? I did not add a new line it was an upgrade.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I was given a new Samsung Galaxy Watch (R805U/R815U) that was ordered directly from Samsung. How do I obtain the QR code for activation on my AT&T postpaid account? Much thanks.
Questions
•
Wearables
Accepted Solution
Official Solution
How much do I have to pay on my account to get my services activated?
Questions
•
Wireless Billing
I have three installment plane on my accounts, I would like to pay off one of them, it's ok. and how? or I will go to store to do it.
Questions
•
Wireless Billing
我已经多次提及请求解锁 你们现在限制我提交请求解锁 我很不理解 现在请你们解锁我的手机 IMEI:( Edited as per community guidelines)
SWLHZC321
commented
3 months ago
to the conversation:
0
0
解锁手机
请解锁我的iphone
Questions