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TheJabberwoookie's profile

2 Messages

Wednesday, April 10th, 2024 1:41 AM

Max log in problems

Trouble logging in to Max. Trying to connect through provider (AT&T) but ending up on a “something’s gone wrong” page. 

Community Support

 • 

232.1K Messages

1 month ago

Hello @TheJabberwoookie,

 

We hear you, and we would like to get you all the help we can. 

 

Before you can login, please ensure that your wireless plan is one of the eligible plans as below: 

  • AT&T Unlimited Elite*
  • Unlimited &More Premium**
  • Unlimited Choice*
  • Unlimited Choice 2*
  • Unlimited Plus*
  • Unlimited Plus Enhanced*
  • Unlimited Choice Enhanced*

Once confirmed, please follow the below steps: 

  1. Close the Max app or close their browser window.
  2. Reopen the Max or go to max.com and try to sign in again.
  3. If you receive the same error, restart the device.
  4. If you are using a computer close all open browser windows and clear cache and cookies.

 

Hope this helps! Feel free to contact us if you have any further questions. 

 

Thank you for contacting AT&T Community Forums,
Gary, AT&T Community Specialist.

1 month ago

Thanks, Gary. Have done all of the above and still no joy. Are

you able to help me troubleshoot?

Community Support

 • 

232.1K Messages

1 month ago

Hi @TheJabberwoookie,

 

We would like to get all the help you need, after reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.”

 

Thank you for contacting AT&T Community Forums,
Gary, AT&T Community Specialist. 

 

ACE - Expert

 • 

24.5K Messages

1 month ago

If you upgraded or modified your account in any way since you initially activated HBO Max (now called Max) that could have affected your "HBO for life" benefit. The decision is really up to Max now being as AT&T has nothing to do anymore with Max.

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