2 Messages
Max log in problems
Trouble logging in to Max. Trying to connect through provider (AT&T) but ending up on a “something’s gone wrong” page.
2 Messages
Trouble logging in to Max. Trying to connect through provider (AT&T) but ending up on a “something’s gone wrong” page.
ATTHelp
Community Support
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231.7K Messages
22 days ago
Hello @TheJabberwoookie,
We hear you, and we would like to get you all the help we can.
Before you can login, please ensure that your wireless plan is one of the eligible plans as below:
Once confirmed, please follow the below steps:
Hope this helps! Feel free to contact us if you have any further questions.
Thank you for contacting AT&T Community Forums,
Gary, AT&T Community Specialist.
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TheJabberwoookie
2 Messages
22 days ago
Thanks, Gary. Have done all of the above and still no joy. Are
you able to help me troubleshoot?
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ATTHelp
Community Support
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231.7K Messages
22 days ago
Hi @TheJabberwoookie,
We would like to get all the help you need, after reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support. To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.”
Thank you for contacting AT&T Community Forums,
Gary, AT&T Community Specialist.
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OttoPylot
ACE - Expert
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24.3K Messages
22 days ago
If you upgraded or modified your account in any way since you initially activated HBO Max (now called Max) that could have affected your "HBO for life" benefit. The decision is really up to Max now being as AT&T has nothing to do anymore with Max.
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