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jtheam's profile

2 Messages

Wednesday, April 3rd, 2024 5:08 AM

Lost Access to Max without Account Changes

After the HBO max migration to MAX, I lost access to my Max subscription. I have/had At&T Unlimited Elite, which had Max included, but after the migration, it became difficult to sign in and particularly after it required a direct login (rather than provider login), I lost almost all access. 

Now when I login, Max says that I do not have a subscription. And when I check my at&t wireless page, my max subscription is no longer visible. I did not make any changes to my at&t wireless account. Please let me know how I can get access back to Max. 

2 Messages

2 months ago

Following up that I was able to login to Max through a very annoying process:

Login by Subscriber - No account found - Login by Subscriber again - Create account - put my account info into create account - Find connected account and email sent for verification - enter email verification

There has to be a simpler, more reliable process than this. 

Community Support

 • 

232.4K Messages

2 months ago

Hello @jtheam

 

We comprehend the difficulty in accessing the HBO Max, and we would like to get you all the help we can. 

 

Please ensure that you are still on our eligible plan as listed below: 

  • AT&T Unlimited Elite*
  • Unlimited &More Premium**
  • Unlimited Choice*
  • Unlimited Choice 2*
  • Unlimited Plus*
  • Unlimited Plus Enhanced*
  • Unlimited Choice Enhanced*

If your wireless plan is still on these plans and you are having trouble accessing HBO Max, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

 

Thank you for contacting AT&T Community Forums,
Gary, AT&T Community Specialist.

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