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IDB's profile

1 Message

Monday, March 11th, 2024 7:07 PM

Can’t verify subscription on Max

I get the Can’t verify subscription notice when I try to log in to Max. My plan should still include it so why does it not let me login? I’ve tried everything here on the forums and nothing works. Please help

Community Support


232.4K Messages

3 months ago

Hi @IDB, we understand that you are facing a challenge with your Max subscription.


The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs.   This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.


Thank you for visiting Community & Forums,

Billy, AT&T Community Specialist.

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