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2 Messages
Whitelist SMS Numbers
My company offers the option to text clients for support and a link self service. Our carrier has notified us that AT&T is rejecting these text messages as spam. Is it possible to white list our number for SMS? I reached out to register with Hiya but that only deals with Voice spam, not SMS.
I have reached out to AT&T support but no one has been able to help me.
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ATTBusinessForums
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26.2K Messages
1 year ago
Hi @jcook911 ,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Aayush
AT&T Business Social Media
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jakinharp
New Member
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4 Messages
1 year ago
Hi @ATTBusinessForums , I'm running into the same issue. Can you help me out?
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ATTBusinessForums
Administrator
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26.2K Messages
1 year ago
Hi @jakinharp,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Antwan
AT&T Business Social Media
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ATTBusinessForums
Administrator
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26.2K Messages
1 year ago
Hi – It’s AT&T here. Now that we are in Direct Message, please send me the following information to further assist you:
Your Full Name:
Contact number:
Email:
Account name:
Account details:
Details of what you need assistance with:
Antwan
AT&T Business Social Media
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jakinharp
New Member
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4 Messages
1 year ago
Is this the right place to respond to your DM? I see your DM message on the original post, and I don't see a chat icon next to the bell icon.
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ATTBusinessForums
Administrator
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26.2K Messages
1 year ago
Hello @jakinharp,
We have yet to meet in a Direct Message to further discuss this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Charlene
AT&T Business Social Media
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BPI_IT
3 Messages
7 months ago
@ATTBusinessForums ,
We're experiencing the same issue. Would you send me a DM, we've been on the phone with support for 3-4 weeks now with no progress.
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ATTBusinessForums
Administrator
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26.2K Messages
7 months ago
Hi @BPI_IT,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Shad
AT&T Business Social Media
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BPI_IT
3 Messages
7 months ago
Did anyone in this post get a resolution? I see multiple instances offering a direct message and no one received a response after the initial message.
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chipgarrison
1 Message
28 days ago
We are having same issue. AT&T is blocking our SMS messages to its customers. Please help.
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kelmm1234
2 Messages
28 days ago
HI all. I know this thread is from awhile back but I was hoping for some help. In the last couple of days, our opted in AT&T customers are not receiving texts from our company. We are a plumbing/hvac company and use texts to verify appointments and communicate with customers. Did anyone on this thread get resolution?
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