Cannot watch programs on apps on my smart TV

I have TCL Roku smart TV with various apps-NBC, TLC, etc. When I try to watch program on an app, a message states it's available only to viewers who receive TLC as part of their pay TV subscription. I DO receive it! I've done this before but now ccan't. Why???!

Responses

DIRECTVhelp

Community Support

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19.8K Messages

4 years ago

Hello @toodiemae,

We're happy to help!

We suggest clearing your receiver to refresh your service and prevent these error messages.

Follow these steps:

Press the MENU button
Choose 'Search & Browse,' then 'Smart Search'
Press 'Select Type' and 'CLEARMYBOX'
Press Select with "All" highlighted, then press 'Select'

We hope this helps! Let us know if you require further assistance.

Aminah, AT&T Community Specialist

2

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toodiemae

Contributor

If I do this, won't it wipe out all the shows that I've recorded with my DVR??

Like

4 years ago

0

litzdog911

ACE - Sage

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45.6K Messages

No. CLEARMYBOX won't wipe your files. It just forces the DVR to rebuild its Guide database.

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Like

4 years ago

0

K

Kalexander1

New Member

4 years ago

Same problem, except it’s on my Firestick. Updates have been done.

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DIRECTVhelp

Community Support

•

19.8K Messages

4 years ago

Hey @Kalexander1,

You can try refreshing your DirecTV services. This will re-synchronize your accounts and services. This has proven to resolve these kind of troubles in the past.

Let us know if this helps.

Max, AT&T Community Specialist

0

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toodiemae

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