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Account Features

Account Features

Learn about all the account features available to you!

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email timeouts

Can't receive email from Yahoo domain account using AT&T Turbo3 hotspot. Attempting to connect with Win10 laptop with Thunderbird and Android tablet with K-9 Email app. I can download email using Android phone with K-9 on a different data plan.

Questions

49

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Travel with local esim

I’m going to Europe in about a week and due to the high cost of the AT&T international plan I decided to purchase a local eSIM that will cover calls and texting while I’m in Europe. During this time I plan to keep my AT&T eSIM turned off, except when I’m by Wi-Fi and I may use it in airplan

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14

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Official Solution

In car Wi-Fi

My car has a previous owner for in car Wi-Fi I need to cancel their account so I can get my own account

Questions

18

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Closed

Tv has no signal

I can’t get the signal to come on

Questions

13

1

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HBO for Life. Notsomuch!

I've had ATT wireless for over 20 years. Yes they promised HBO for Life. Yes I have a grandfathered plan. But now this week I cannot log into Max. Reps are saying that grandfathered plans are no longer eligible for Max. How does that happen? Ungrandfather?

Questions

521

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CNAM validation / update

My business is not an ATT Customer. How can I confirm my Caller ID is correct your CNAM registry database? 

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100

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International Day Pass (IDP)-Calling Between IDP Countries

I have IDP setup on my phone. When I travel to Europe, and I am in Germany (an IDP country), can I call someone in Italy (also an IDP country) for no additional charge? I have an unlimited plan on my phone. Based on the Day Pass terms, it sounds like, when I am traveling, I can call any IDP country

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83

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International Day Pass

When traveling Europe on the International Day Pass, how many days are included in the Day Pass rate? I’ll be in Europe for 20 days.

Questions

28

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How can I file a complaint with AT&T, NOT a dispute a customer service complaint.

Someone please tell me how to get out of the endless "Contact Us" loop and tell me how to file a complaint with AT&T in regards to customer service. I have spent 13 hours on the phone, been sold a tablet and 2 lines I don't need and now they try to sell me another tablet and install fiber inter

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349

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How do you file a formal complaint on an AT&T Customer Service Representative?

I called the CS phone number and the AT&T representative was awful. She refused to transfer me to a supervisor

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Official Solution

International Day Pass (IDP)-Calling Between IDP Countries

I have IDP setup on my phone. When I travel to Europe, and I am in Germany (an IDP country), can I call someone in Italy (also an IDP country) for no additional charge? I have an unlimited plan on my phone. Based on the Day Pass terms, it sounds like, when I am traveling, I can call any IDP country

Questions

83

1

0

Accepted Solution

email timeouts

Can't receive email from Yahoo domain account using AT&T Turbo3 hotspot. Attempting to connect with Win10 laptop with Thunderbird and Android tablet with K-9 Email app. I can download email using Android phone with K-9 on a different data plan.

Questions

49

5

0

Accepted Solution

How does vacation mode work for people who try to call me

I am planning to be away for a few months and leave my phone on vacation mode. However, I don’t want everyone who attempts to call me to know that I’m out of the country. What happens when someone attempts to call me? Are they notified that my phone is on vacation mode or disconnected? What is the e

Questions

40

11

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International Day Pass

When traveling Europe on the International Day Pass, how many days are included in the Day Pass rate? I’ll be in Europe for 20 days.

Questions

28

2

0

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