Teacher
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8 Messages
How do I connect my AT&T U-Verse box back up?
Hello AT&T customers! I recently had the walls to my bedroom painted, so I unhooked all my electronics and tossed them in a box.
Now I need to get the AT&T U-Verse box hooked up again so I can watch the movie channels again! What all cords and equipment came with the AT&T U-Verse box, and how do I get them all connected properly?
Anonymous
New Member
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25.7K Messages
13 years ago
Do you have another DVR or STB elseware in the house you can go look at for reference? I would go look at one of those and try to match things as close as possible for the bedroom and take it from there.
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JapanInMyDreams
Teacher
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8 Messages
13 years ago
I looked at the AT&T U-Verse box set up on my back porch. It's connected the same way as my bedroom box. The only difference is that my bedroom box won't display on my TV.
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spd2demun
Expert
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24.3K Messages
13 years ago
Then, you'll need to try swapping the boxes as suggested earlier, and/or swap the Ethernet cables and see if it's the box or the cable.
Is your TV small enough to carry to the porch and try it there? Could be something wrong with the TV?
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JapanInMyDreams
Teacher
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8 Messages
13 years ago
My TV is too heavy to carry to the porch.
I don't think there is something wrong with my TV. I can play my Xbox 360 on it.
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Escapee
Employee
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3.9K Messages
13 years ago
Is it possible paint got on the contacts in the wall plate and the cable end is not making good contact. If it is paint you should be able to clean it off but be carefull not to bend the pins. Sticking the end of the cable in several times if the coating is thin may scrape it off. Depending on the type of paint a drop of water or paint thinner may work. If you have the tools just replacing the connector in the wall if the problem was called by paint. In the past all you needed was a screwdriver and longnose pliers. Not sure how the wires are connected using newer connectors.
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Jessme_1
Mentor
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69 Messages
13 years ago
Not sure if this will help but take a look here. http://www.foxcitiestv.com/node/962
Also as mentioned, make sure your TV is on the correct chanel. You can also call tech support and they will walk you through the conections. Just dial 924 when you get the recorded mesage, this will get you to a real person. I hope this helps.
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RCSMG
Expert
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23.3K Messages
13 years ago
Call ts at the number in my sig. Ask the csr to run a test to see if the stb is showing up. Or if there are any errors. If so, they will send a tech out to check your service and get you connected properly if necessary.
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spd2demun
Expert
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24.3K Messages
13 years ago
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docbombay
Guru
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1K Messages
13 years ago
Thanks for posting the solution!
docbombay
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spd2demun
Expert
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24.3K Messages
13 years ago
Glad you figured it out--sometimes it's the simplest of things.
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