Contributor
•
3 Messages
question about account suspension
Hi!
I'm a member of ATT family plan. We have 5 lines in the family plan and all of us are going to travel abroad this summer. Are we able to suspend our account? If none of us is going to use the wireless service, do our group still need to pay monthly fee for unlimited phone call, text message and Internet data plan during the suspension?
Thank you so much!
Accepted Solution
Official Solution
jamileh
Former Community Manager
•
5.2K Messages
12 years ago
Sounds like you've got an exciting summer ahead of you!
You can choose to suspend your service, though you will still have some fees to pay. Here's a link with more information: http://www.att.com/esupport/article.jsp?sid=KB102788#fbid=7vGqFk8zLUo
0
glassdy
Contributor
•
3 Messages
12 years ago
Thank you for your answer! What if one or two of us in the plan would like to stay and use the service? Can they stop the text message service and data plan, only leaving the phone call service active?
0
0
jamileh
Former Community Manager
•
5.2K Messages
12 years ago
You can suspend individual lines. Text messaging is a feature and can be removed and added from your account at will.
Data plans are required for all smartphones so if it's an active smartphone, you'll have to have the data plan active as well.
0
Laid-Back
Teacher
•
31 Messages
12 years ago
The link says Monthly recurring fees accrue while the phone number is in a voluntary suspended status. So does that mean you still pay your normal bill every month even if you suspend a phone line?
0
jamileh
Former Community Manager
•
5.2K Messages
12 years ago
Not the same fee you'd pay if the service was active, but the actual fee can vary based on what you suspend/remove from your account.
0
Krillz
Mentor
•
42 Messages
12 years ago
0
glassdy
Contributor
•
3 Messages
12 years ago
If we suspend all our service including phone call, text message and internet data plan, how much shall we pay monthly in order to keep the family plan exist during we are abroad?
0
0
jamileh
Former Community Manager
•
5.2K Messages
12 years ago
Because I'm not able to see your account information, I'm not able to give you details about that but if you'd like; I can have someone call you.
Will you please send me a private message with your name, account number, phone number and the best time to contact you?
To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.
0
0