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Posted Sep 18, 2013
10:36:58 PM
Moto X Customization...

What are the actual requirements? Is the purchase from an AT&T store of a Motomaker card required? The redirect from the AT&T website to the Motorola website gets you into the process of customizing the purchase of a Moto X but the cart and subsequent process fail consistently. Ideas?

Moto X Customization...

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Sep 23, 2013 9:01:56 AM
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Oct 7, 2013 12:03:54 PM
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Anyone have any idea how this works?

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Oct 8, 2013 5:39:26 PM
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So no one has bought a Moto X custom...?!?

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Oct 15, 2013 9:06:06 AM
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Jan 30, 2014 4:29:47 PM
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ACE - Expert

The is kind of an old thread but I'll reply anyway.

 

I just purchased the Moto X..was redirected to the Motorola site and had no problems with it. 

 




 REGRET NOTHING~


     we live & learn~

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jan 30, 2014 6:24:57 PM
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Employee

Hi Inelson15, 

 

When the Moto X first launched, you did need a Motomaker card from AT&T. Since the MotoMaker is now for all carriers, I would suggest trying to order directly from this link Here.

 

If you are trying to buy the device on contract, or on AT&T Next, it would be easier for you to have the Moto Maker card from a Company Retail Store. They can ensure your account is set up properly so you can make your device and start using it as soon as it arrives. 

 

If you are buying if off contact, unlocked, you should have no issues. Try building the device and picking "GSM Unlocked", it should go straight though. 

Hope this helps! 

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Jan 30, 2014 6:58:03 PM
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ACE - Expert

logo412 wrote:

Hi Inelson15, 

 

When the Moto X first launched, you did need a Motomaker card from AT&T. Since the MotoMaker is now for all carriers, I would suggest trying to order directly from this link Here.

 

If you are trying to buy the device on contract, or on AT&T Next, it would be easier for you to have the Moto Maker card from a Company Retail Store. They can ensure your account is set up properly so you can make your device and start using it as soon as it arrives. 

 

If you are buying if off contact, unlocked, you should have no issues. Try building the device and picking "GSM Unlocked", it should go straight though. 

Hope this helps! 


 @logo412  I don't believe this phone is available on the Next Plan...at least that's what it said.  I just purchased mine on Friday..the 32 GB Custom ATT version from Motorola.

 

 




 REGRET NOTHING~


     we live & learn~

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jan 30, 2014 7:01:09 PM
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Edited by logo412 on Jan 30, 2014 at 7:10:06 PM

@Dcookie, 

 

It is available on the Next plan if you get a MotoMaker Card from a Company Retail Store. If you order directly though Moto Maker and don't get the MotoMaker card from the retail store, Motorola does not give you the option to get the Next plan, only 2 year or no contact. 

 

Although with Motorola's current promotions on moto maker, the device is cheaper buying it outright unlocked from Motorola as far as I can tell.

 

 

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Moto X Customization...

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Jan 30, 2014 7:20:05 PM
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ACE - Expert

logo412 wrote:

@Dcookie, 

 

It is available on the Next plan if you get a MotoMaker Card from a Company Retail Store. If you order directly though Moto Maker and don't get the MotoMaker card from the retail store, Motorola does not give you the option to get the Next plan, only 2 year or no contact. 

 

Although with Motorola's current promotions on moto maker, the device is cheaper buying it outright unlocked from Motorola as far as I can tell.

 

 


Thanks, my mistake, I guess...I suppose I should mind my own business. I upgraded and have a new 2 year contract..wouldn't want the Next Plan anyway...not worth it IMO. 

 




 REGRET NOTHING~


     we live & learn~

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 7, 2014 2:44:22 PM
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Teacher

My Credit Card won't process a purchase on the Motomaker site.

 

My Corporate store knows nothing about the Motomaker card.

 

How do you get the store to sell a customer a PIN card to purchase a Moto X 2nd Gen phone if they know nothing about the card?

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Oct 9, 2014 12:48:44 PM
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Edited by PhoneTex on Oct 9, 2014 at 2:35:34 PM

To answer my own question.

 

You can't buy a Motomaker Card or PIN from ATT at this time.

 

In the future the Moto X2 32GB phone will be available as a customizable model through ATT. Possibly in time for the holiday season, at an additional cost. But, not the 16GB version which I would actually prefer. 

 

In their infinite wisdom ATT marketing execs have chosen to market a phone in their stores that the manufacturer allows to be fully customized in thousands of combinations of available options quickly and easily when a customer visiting the store purchases a PIN code and goes to the manufacturer's website to personalize their purchase.

 

Then, not actually offer to sell the PIN to customers, nor inform the reps in the store about any of this. Many of the reps just think it is another phone that comes in two colors. 

 

ATT chooses to only make this breathtakingly wonderful plethora of personality available in Black, or White, at the store.

 

This is only slightly better than Henry Ford who introduced the Model T, back when ATT was in its infancy, in any color you want, as long as it is Black.

 

A Sterling example of lackluster presentation whereby they have prevented the easy application of a spectacular innovation in cell phone marketing.

 

Brilliant!

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Oct 14, 2014 5:48:29 AM
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Motorola support has indicated in a correspondence that AT&T will be releasing Moto Maker cards on October 24th.

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