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Created: Mar 17, 2016
logo412 Created: Mar. 17, 2016
Hi! Welcome to the world of Android! Everything for Android for apps goes though the Play Store. If your phone is still new it should be on the main desktop page. Otherwise if you open the App Tray (Lower middle of the display a circle with 6 dots in it) the Play Store will be in there listed in alphabetical order. You will need a Gmail account to download apps. If you ne...
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Created: Mar 17, 2016
logo412 Created: Mar. 17, 2016
Hi contentryder, As of right now that is not supported. HD Voice will work cross platform as long as you have two devices that are HD voice compatable, with an HD Voice SIM, HD voice provisioned on both accounts and in an HD Voice area. Although I can't speculate on if it will ever work, knowing Apple history with being closed sourced, I doubt that we would see that from ...
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Created: Mar 17, 2016
logo412 Created: Mar. 17, 2016
Hi Nandi10, Where did you pay your bill and what method of payment did you make? Most of our payment options if you pick the day of are usually instantly processed and cannot be reversed. Thnaks
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Created: Mar 17, 2016
logo412 Created: Mar. 17, 2016
Hi Karosue it depends on where you are in your next agreement and what next plan you are on. You should visit your local Company Owned Retail store and they would be able to assist you further in what your options are. The S7 has been a great phone so far!
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Created: Jul 28, 2014
logo412 Created: Jul. 28, 2014
Hi @hieurock Are you asking about loading additonal data onto your prepaid smartphone or hotspot to use? If so Yes you can as long as your monthly plan is not expired. Hope this helps
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Created: Jul 28, 2014
logo412 Created: Jul. 28, 2014
Hi @goeffball The Fusion 2 at OS 2.3.6 is fully updated. There is no other udates avaiable for it. I would try first seeing if you can unstall the applications and reinstall them to see if this helps the isssue. Otherwise your only other option is to factory reset the device. The AT&T Software Updater runs based off the IMEI on your account of the device. If your device i...
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Created: Jul 28, 2014
logo412 Created: Jul. 28, 2014
Hi @gutiosnake I personally have not seen the express in about 5 or 6 months, but from what I remember it had about 6.5GB of free space on it. The Desire has about the same at 6.3GB. Keep in mind though that you can install a MicroSD card into either of those devices to expand the storage space. Hope this helps!
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Created: Jul 22, 2014
logo412 Created: Jul. 22, 2014
HI @SandGaz I apologize that you are having issues with your iPad not connecting to data. The first step I would try is resetting your network settings. You can do this by tapping on settings - general - reset - reset network settings. This forces your iPad to re-register its network settings. This fixes the problem about 99% of the time. The other item to check is profil...
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Created: Jul 22, 2014
logo412 Created: Jul. 22, 2014
Hi @sergiocnf Per our unlocking website: Customer-Specific Requirements Prepaid / GoPhones: Device has been active for at least 6 months. All phones that AT&T sells are locked to our network including the GoPhone devices. You need to have your service active for at least 6 months with the same IMEI before the system will allow you to unlock any GoPhone product. If you are...
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Created: Jul 22, 2014
logo412 Created: Jul. 22, 2014
Hi @slagman5 ISIS has not been certified yet on any of the BB10 devices. Upon checking other carriers (Verizon and T-Mobile who are in partnership for ISIS) none of their BB10 devices are certified to run ISIS as well. The app was built for iOS and Android so I don't have any ideas of if or when ISIS will be released for BB10. Keep checking back as they are always adding ...
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Created: Jul 22, 2014
logo412 Created: Jul. 22, 2014
@21stNow Tizen is being deployed to all of the Orginial Galaxy Gears as a replacement to the Android base on the phone. The update has been out worldwide for about 2 months now and its being pushed to the Gear 1's as of yesterday You can read about it from Samsung by clicking Here
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Created: Jul 21, 2014
logo412 Created: Jul. 21, 2014
Hi @stevehall The Samsung Galaxy Gear series of watches will only work on Samsung Galaxy Smartphones running Android 4.3 or higher. They will not work on any device unless it is a Samsung device. All the Samsung Watches are running a Custom-made Samsung OS that prevents much tinkering with the devices. The Lumia 1520 is a Windows Phone and the software is different. There...
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Blog Idea Exchange There are no unread messages in this message board Q&A This is a topic with new unread messages This is a popular topic with no new messages This is a topic that you have replied to with new unread messages This is a popular topic that you have replied to with new unread messages This is a popular topic that you have replied to with new unread messages There are no new messages in this topic Solved! Message contains an attachment Message contains no text Message contains a video Message contains an image
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Created: Jul 28, 2014
logo412 Created: Jul. 28, 2014
Hi @goeffball The Fusion 2 at OS 2.3.6 is fully updated. There is no other udates avaiable for it. I would try first seeing if you can unstall the applications and reinstall them to see if this helps the isssue. Otherwise your only other option is to factory reset the device. The AT&T Software Updater runs based off the IMEI on your account of the device. If your device i...
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Created: Jul 21, 2014
logo412 Created: Jul. 21, 2014
Hi @Amydn16 I apologize that you're having issues logging into the current GoPhone website to manage your account. GoPhone online accounts are in the process of migrating to use myAT&T, which is the same website that our regular post-paid customers use and will give you even more control and detail of your account. myAT&T for GoPhone launches on 7/25/2014 at which time yo...
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Created: Jul 15, 2014
logo412 Created: Jul. 15, 2014
Hi @soccerman67102 You can visit any Company Owned AT&T store and receive a new SIM card free of charge. They will also be able to assist you in migrating your information from your Focus to your new iPhone. While there, they will also be able to update your data plan to ensure that your device will work properly. You can find your nearest AT&T store by clicking Here Hope...
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Created: Jul 15, 2014
logo412 Created: Jul. 15, 2014
Hi Schila, With the iPhone, most messages that go iPhone to iPhone go though iMessages. iMessages uses data so if his data limit has been reached, you would be un-able to send text messages iPhone to iPhone. You can turn iMessaging Off by going into Settings - Messages - iMessages. This should resolve the issue for you. Keep in mind this will go against now your messaging...
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Created: Jul 8, 2014
logo412 Created: Jul. 8, 2014
Hi Rfeistynd, Make sure you are not connected WiFi. Go into Settings - General - Reset - Reset Network Settings. This forces your device re-register with the network and reset all the network settings on the device. Hope this helps!
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Created: Jul 8, 2014
logo412 Created: Jul. 8, 2014
Hi popitree, With the Monthly GoPhone plans you would lose any time that you had on the plan if you switch over to a Post Paid family plan. You will not receive a refund for any time that was left over. If you had any balance in your GoPhone account, that would transfer over as a bill credit to the new Family Plan you join. You can change your plan at any time or join a f...
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Created: Jul 8, 2014
logo412 Created: Jul. 8, 2014
Hi caitiesmom, You can get your account number by calling 611 from your AT&T Cell Phone, or you can visit your local AT&T store and they will be able to provide it with valid ID. You can find your nearest AT&T store by clicking Here
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Created: Jul 8, 2014
logo412 Created: Jul. 8, 2014
Hi ariesmethod, You can visit any Company Owned AT&T store and receive the correct size SIM card for your device free of charge. You most likey received a Standard Size SIM and need a MicroSIM. While you're there, they can also Update your IMEI to your Lumia 520 to ensure your data plan doesn't quit working. You find your nearest AT&T store by clicking Here Hope this help...
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Created: Jul 7, 2014
logo412 Created: Jul. 7, 2014
Hi @cgleggs If your Z10 was bought from AT&T brand new, it would have a 1 year warranty from the date of sale. If you bought a Certified Like New device, it has a 90 day warranty from AT&T. You can learn more about replacement options and the warranty by clicking Here Hope this helps!
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Created: Jul 6, 2014
logo412 Created: Jul. 6, 2014
Hi @MissBlackrose You can visit any Comapny Owned AT&T store and they will be able to provide you with a brand new SIM card at no cost. You can also get a SIM adapter as well if you plan on switching them back and forth between the iPhone and your new device. Keep in mind that if your device has a spring loaded sim slot (such as the Galaxy S4) you won't be able to use a S...
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Created: Jul 2, 2014
logo412 Created: Jul. 2, 2014
Hi @Chris703 You will need to visit a local AT&T Company Store to receive a free sim card and to add it on your plan. You also want to have the store check to make sure that the 4S is unlocked. You can do this yourself if you have a micro SIM card by placing it in the iPhone. The SIM tray is on the right side of the device and you will need a small paperclip or earring to ...
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Created: Jun 24, 2014
logo412 Created: Jun. 24, 2014
Hi HoeneSpringsMike, The Unite as well as all of our MiFi devices were not designed to work with range extenders, more of a short range WiFi device to power a laptop and other near by devices. You can try and set up the higher range output by the MiFi by following the instructions listed Here . Although this is for saving battery, you want to change the setting to Extende...
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