Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (177)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Traveling to Punta Cana

I wondering if traveling to Punta Cana is covered under the free international coverage. I have the 15gb plan that's supposed to cover free international calling, data and text but I am worried about using the phone and getting charge fees as I was in the past when traveling internationally. (intern

Questions

7.6K

1

0

0

@ravens2324 wrote:Thank you for your kind reply unlike the others. No one is perfect but bybeing a longstanding customer, good customer service should be a given. I understand how you feel, but roaming is like taxes, it’s a charge being passed on to

 to the conversation: 

0

0

Who can I speak to who has the authority to override billing issues?

Charles R. Dickensheets, III has been a long standing customer. We have an issue regarding a $30.00 roaming/data usage charge for when we were out of the Country which is reflected on our current bill. However, we did not know this existed because we had never been out of the Country before. Thus, I

Questions

Chat agent said international roaming charges will be taken care of. How can I confirm this

Traveling oversees. Phone had data and roaming shutoff. At one point my 9 year old son got the phone and checked the weather and watched a YouTube video after turning on data. Because I am not using this phone only several hours later did  I notice a series of text messages from at&t indicating that

Questions

1.2K

9

0

0

Traveling to Europe

Hi,I'm using the $65 prepaid plan right now and I'm going to travel to the Europe. I saw in the description that this plan has international data and I just want to make sure I can use the data in Europe. If not, what plan or package should I use instead? Looking for quick reply! Thank you!

Questions

96

3

0

0

Travel trailer wifi

I was wondering if you’re able to get WiFi in a travel trailer I want high speed internet and will be staying in one place am I able to get yalls high speed internet?

Questions

111

1

0

0

ending tourist-plan

How can I stop my tourist-plan? On september 7 I bought a data simcard for 40 dollars a month (tourist-plan) at an AT&T-shop in Los Angeles.I'm back in Europe and I would like to stop the usage of this sim-card, so I don't have to pay for another month.Who can help me? With kind regards, Jörgen

Questions

72

1

0

0

Travel help in Ireland

Will my iPhone 6 ,on a prepaid plan, work while I travel in Ireland?

Questions

115

3

0

0

Accepted Solution

Official Solution

Traveling outside of the US.

Which plan can I add to be able to make calls or answer texts when traveling from the US to the Domincan Republic?

Questions

1.1K

1

0

0

Accepted Solution

Official Solution

vacation

Hi, i'm going to vacation for 3 month so i stop the auto pay. But, i remembered that i cannot activate again when i came back from vacation because i didn't use for awhile.Is any possible i can reactive after 3 months?

Questions

164

1

0

0

International travel

I have unlimited LTE data on my galaxy s3 and I'm traveling to London next monthmonth for 12 days. Do I need to buy a travel package or is what I have enough?

Questions

365

4

0

0

travel outside US

Is it possible to temporarily upgrade my go phone account for vacation travel to Mexico or Canada?

Questions

111

3

0

0

Trip to Spain

My son has a At&t prepaid phone. He will be taking a 2 week college trip to Spain. Can he still use his phone via Wi-Fi and use a text app like Whatsapp?

Questions

184

4

0

0

Traveling to Canada

One of my phone lines will be traveling to Canada. Are there any restrictions/additional charges I should know about??

Questions

389

1

0

0

Traveling out of country

Could you please help me on what procedure needs to be done when traveling out of the country to Asia with the phone service

Questions

321

2

0

0

Closed

Alaskan trip

Planning to go to Alaska. While there I will be in Anchorage, Denali, Skagway, Juneau, Ketchikan and Vancouver. Will I have voice and data service. I have a shar d data plan and never run out.

Questions

1.8K

2

0

Traveling Internet connection

hi, we travel between TN and IN often and will begin spending a good deal of time in Florida. My question is... Is there an Internet product that can travel with you? We just don't want to pay two full year Internet charges when we aren't in one location when we're in another place. Thanks!

Questions

564

0

0

0

Accepted Solution

Official Solution

Traveling????

Yes I'm a traveler and I have U-verse internet at my permanent home. I need to know what can I do to have U-verse service at my temp housing when I travel.

Questions

4.7K

1

0

0

Travel to America and Canada

I am Traveling to america and canada and wondering if a AT&T prepaid sim card will work in canada.

Questions

381

1

0

0

Canada Travel

Hi, I am travelling to canada for few days. I currently reside in US and have AT&T coverage. Can I my use AT&T phone for making and receiving calls and text in Canada?

Questions

814

2

0

0

Traveling to Canada

Hi,Im traveling to Canada tomorrow and I currently have the Mobile Share 6GB plan. What is the best way to enable data usage while I am there while avoidng roaming charges? I heard the Canada Roaming Bonus is good, how does that work and are there any other options?Thank you!

Questions

356

2

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.