Need extra time to make a payment? Not to worry, you can make arrangements online! Log into your account at att.com. Hover over Billing, Usage, Payments. You will see the option to Arrange Late Payment as shown below.   Once you select Arrange Late Payment, scroll down until you see t

I'm not totally sure how it happened, but I went down to a local AT&T store to pay for my phone's plan to be renewed on the last day. As far as I can tell, nothing went wrong when I made the payment. It was the day after when I noticed something was wrong. I was unable to call or text, and when atte

AT&T doesn't allow you to make a partial payment on your iPhone installment plan. It only allows you to pay off the entire amount. I would love to pay off the plan early, but don't have the money to pay it in full. I can't for the life of me understand why this is AT&T's policy, as it's not customer

Is it possible to:1) change my due date on a pre-paid/ AT&T go plan?2) get an extension? My payment is due the 21st, but I don’t get paid till the 25th.

I recently had to change my 4 digit pin because I forgot it. When I login to my prepaid account and try to make a payment, I am given a prompt tat my pin was changed recently and that I need to enter a saved payment device. Problem is, I didn't save the credit card number I used. I know the credit c

I have been a multi family AT&T account owner for two years now. But in the past two months, my automatic payments keep dropping off. This is the second month in a row that my plan has not renewed on time. I have spent countless hours with Customer Service, as well as Payment Specialists to no avail

My question is simple, yet there seems to be many answers out there... Can I make additional payments specifically towards my phone's installment plan?  I have gotten a couple different answers:1. Flat out no and a couple hints saying it is coming soon2. Yes, but you have to do it with a representat

i will be leaving att once my contract is upmy contract is up the 15 so i will be switching to another carrierafter i leave on that day how does the bill work?do i have to pay the full amount for the rest of that month?also will be transfering my number overso i would probably do that about a day be

I called AT&T on January 21st, 2019 to take my husband and my phone line out a family plan and get our own AT&T account for them, the AT&T representative lied to me by assuring me that I can buy two new lines and devices, then replace the new phone numbers with the original numbers we want to keep o

Is it possible to order accessories (such as Bluetooth speaker) on AT&T website and have it billed to my phone bill and only pay the taxes? I read some older posts that said it could only be done in the store just wondering if that has changed? Also if I’m not the account holder but an authorized us

The terribleness of your customer service is nearly unparalleled.  Perhaps you treat your contract customers better; I am of little means and wouldn't know.  I have used your GoPhone service for roughly a year, and while I've rarely had much to complain about, I've never before had to deal with your

hey i purchased a $31/month payment plan for a galaxy note 8. I looked at my receipt and it has that i paid my phone in full. Is there anyway i can change it back to the 31/month?

I went into an att store to pay off my device. I also had a past due balance due on my account. I had already set up a payment arrangement prior to entering the store, and the representative said this was fine. I made a cash payment of $800 and the representative applied it to my bill instead! I exp

I'm a prepaid user on the $45 plan and get a $5 discount for auto pay. Chose to change to the $35/$30 plan. Per the instructions on the account page, I waited til today - one day prior to payment day - to change plans. The plan changed... but it still charged me $40! It overpaid itself by $10 and i

Hi there.I am on the $60 gophone plan. A couple of days ago, I got the normal text message telling me my phone was about to renew. I normally am on the autopayment plan that just takes right from my checking account.Anyway, due to some circumstances, I turned my autopayment off and just used a norma

Prepaid USAEvery month I dread paying my bill. Not because of the amount (which is sort of expected), nor because of the complexity (which is inexcusable), but because att.com is the very  worst website I ever visit on a regular basis. It is extremely slow, disorganized, frequently fails to follow l

My father and I both have AT&T prepaid with unlocked phones, I still have 2 weeks until my next billing cycle for the month, but I'm trying to setup multi-line. Why is it asking for immediate payment when the setup is complete if I still have 2 weeks left?I am set up for auto pay as well and I'm alw

When attempting to pay my DSL bill, the ATT Rewards Card is not recognized as a promotional card.  It won't agree with the expiration date imprinted on the card, or the expiriation date that I keep receiving warnings that it will end this month.  I tried both dates.  The bill payment system won't re

I lost my job about three months ago and have been on a job hunt since. I had arranged a payment plan with AT&T over the phone after missing two monthly payments, but somehow they messed it up and it didn’t register or something. I never got the confirmation email like I usually do but I didn’t thin

I WONDER WHY AT&T OFFERS A $60 REFILL BUT NOT A $60 CARD? YOU MUST BUY A $65 CARD TO REFILL $60! I WONDER IF WE SHOULD EXPECT A RATE PLAN INCREASE SOON. I THINK IT IS TOTALLY LUDACRIS TO MAKE SOMEONE BUY A CARD FOR $5 EXTRA WHEN THERE IS NO NEED FOR THE OVERAGE! I KNOW ITS JUST $5 BUT YOU PAY THE RE