ManufacturerPace PlcModel3801HGV  Hardware Version000778-004Software Version6.11.1.29-enh.tm I've given up calling tech support at this point. This has been on ongoing issue since March of this year. Here's the run down. Appologize for the wall of text: TL; DR: Modem intermittently restarts itself k

Hello, I am a french student currentrly in the US and I bought an AT&T sim card, but when inserted in my OnePlus One I cannot get any connection, not even 2G. It was working back in france with my provider. I already changed the APN information, and when I try to select the carrier by myself, I see

Hi there! My Galaxy S7 Edge has problems with constantly keeping turned on wifi. It was ON and OFF earlier. Right now I can`t even connect to WiFi. I assumed new software update could be the issue, but It didn`t even upgrade. In order to upgrade I have to connect to WiFi which is not possible right

Hello, decided to make a post about this, because I've been unable to figure it out after all these hours haha.My issue is simply this. Trying to port forward on the Mifi ZTE MF923.Watch the video. I show how it is supposed to work and that it doesn't and then I switch over to my normal router and i

I recently bought $30 worth of minutes for my Samsung Galaxy S ll gophone and I've only texted a few times and had a couple of phone calls since I bought them which was last Thursday that didn't even last a minute. Now I only have under $5 now. I'm really upset about this.

I have been on the phone with 6 different customer service reps and none of them have been able to resolve my issue.   Issue— I cancelled my at&t prepaid gophone data plan for my iPad but I was still charged.  I contacted at&t when the charges appeared and they stated they will issue a refund check.

Hello ATT Community,   For months now I have been receiving a bill for another ATT user. I assume this user accidentally used my email for her electronic billing notification.   For a while it wasn't an issue. I wasn't an att user and could simply block the email. Two months ago I became an ATT user

Hello, I have been trying to submit an unlock request for my Samsung Galaxy Note 1 phone (SGH-i717) but it seems I run into the following error each time I try to submit a request (see image below). It says to try again after the 14-day waiting period ends which makes no sense since I tried to sub

Recently i bought a Galaxy s6 active and i tried to activate Galaxy S6 active on the ATT Go phone account on the ATT Go phone activate homepage. I entered my Galaxy S6 active imei then press the continue, this error message appears. "GP098: The IMEI you entered has not been recognized. Please

I’ve had an iPhone 5 16Gb for a couple of years. My parents ordered me an iPhone 6 32Gb (off of Amazon not Apple) and received it in the mail yesterday. I am just now realizing that my text messages (not iMessage) won’t go through. My data is turned on but the LTE sign doesn’t pop up & when I turn o

trying to unlock an at&t Alcatel IDEAL 4060a, but online unlock portal displays the following message"The IMEI you entered does not appear to be an AT&T wireless phone or tablet. Please re-enter the correct 15-digit IMEI number for your AT&T wireless phone or tablet. You can obtain the IMEI number f

I recently purchased a LG V20 from swappa and activated it on AT&T prepaid service. I am attempting to request a unlock code but it says that the IMEI cannot be found in the AT&T system. I know its not unlocked because I attempted to activated with Metro PCS and it asked me for a sim card pin unlock

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I recently created a new account with AT&T and went to create a myAT&T account, and got a message saying "we had to lock your account". I called the number, and after waiting 20 minutes and talking to someone who couldn't figure out my problem, they transferred me to "the technical assistant", which

Hello, I have two Galaxy Note 5 phones. One was successfully updated to the latest Android 5.1.1 build LMY47X.N920AUCU2AOI6 while another stuck on LMY47X.N920AUCU1AOGG. And no matter what I do (clean up cache in Settings or clear the cache partition), the software update can't go through. I get an e

Hello, I am resorting to posting here because of my inability to solve a simple issue with AT&T unprofessional, untrained customer service. I used AT&T for a few years until I decided to switch from a post-paid family plan to a pre-paid individual plan. After using prepaid for a year I decided to sw

This is my situation. My 1.5 yr old i777's battery won't charge. Last week, I plugged in my phone to charge overnight and woke up in the morning with a drained battery. I attempted to charge again, but wouldn't work. Performed the usual remedies of taking out the battery, waiting 30 secs, and then c

My External or 2nd SD Card got Renamed to 3735-6330 after AT&T Upgrade to Android 6.1? It will NOT Allow me to Rename it to a Meaningful Name like SdCard02. How do I fix this? I have Thousands of References, on my phone, to the SD Card Name.

Hello, (images at bottom showing problem)   I bought a pre-owned Samsung Galaxy S4 from my local AT&T Store about seven months ago, and never realized that I have had a problem since the moment I bought my phone.  I have always had issues with charging my phone, sometimes it would ch

Living in the center of chicago you would think that upload speeds would not be of concern. Unfortunately I can barely get past .9 mbit per second. that is just over 100kb/s. That is pathetic. I realize AT&T took out their upload speeds from their terms of service. This is completely ridiculous. The