AT&T Community Forums

Email login loop

I’ve been trying to login to my att email and everytime I try, it just keeps looping me back to the login page to login all over again. I’ve changed my password, tried different browsers, emptied my browser history and cookies. Nothing is working to let me actually login. I can log in to my account just fine with my info, just can’t get into my emails.

Responses

moot

New Member

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27 Messages

27 days ago

This has happened before, goes back 3 yr. I've been trying to log in to the webmail for two days now. I did get in last night, one time, but that only lasted ~10 mins. before I got kicked out. I actually got a Header Dump.htm - would be nice to be able to read it.

I set up an email client, Thunderbird, so I can still send/receive.

This, on the heels of the breach, shows how little AT&T thinks of its customers...

So I guess we will have to sit back and wait until it magically fixes itself...

Here's some of the Header Dump...

Header Name	Header Value(s)
accept	text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,/;q=0.8
accept-language	en-US,en;q=0.5
host	caaid.att.com
iv-groups	"G_MOB","G_SLID","G_TITANACCT","G_CTN"
iv-user	removed my id@slid.dum
referer	https://oidc.idp.clogin.att.com/
user-agent	Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:124.0) Gecko/20100101 Firefox/124.0
via	HTTP/1.1 caaid.att.com
midaliaslogin	TG_NOT_FOUND
dtvautogen	TG_NOT_FOUND
dlid	TG_NOT_FOUND
dtv_ban	TG_NOT_FOUND
act	aal1
directvid	TG_NOT_FOUND
ibm-allgroups	G_MOB,G_SLID,G_TITANACCT,G_CTN
displayuserid	removed
wireless_smb_ban	TG_NOT_FOUND
acr	aal1
auth_time	20240414224635.OZ
wireless_ban	523009774361
dtvnow_ban	TG_NOT_FOUND
mainctn	*removed phone #
upgrade-insecure-requests	1
sec-fetch-site	same-site
iv_server_name	default-webseald-zlp43104
usercontactemail	removed
midid	TG_NOT_FOUND

--You can lead a horse to water, but you can't make 'em think...

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ATTHelp

Community Support

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232K Messages

27 days ago

Hi @Edavis0916

Hope you're doing good.

We understand your concern regarding the email. Let’s get the help you need and point you in the right direction.

We recommend that you follow the steps below:

Clear your browser’s cache and cookies.
Try logging in to your email account using a different web browser.
Disable any browser add-ons or extensions that might be interfering with your login process.
Check your firewall, antivirus programs, and anti-spyware software settings to ensure that they are not blocking your access to your email account.

Also, feel free to reach out our AT&T mail support⁠ https://www.att.com/support/email-support here!

We hope this information is helpful and thanks for reaching out to AT&T Community Forums!

Emma, AT&T Community Forum Specialist

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