New Member
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16 Messages
Just Installed ATT Air, PlayStation 5 Won't Work
Hey ya'll. I just installed ATT Air after getting an email notification that Fixed Wireless was going to be removed from my area. I was using Fixed Wireless on my desktop, phone, and PlayStation 5.
It's very glitchy.
On my desktop, the network notification icon on Windows 11 states "Action Needed: No Internet." However, there is Internet and it's running about 170 download, 30 upload, and 60ish ping. Please note that I've completely disconnected the power source from the Fixed Wireless router so I know the service isn't coming from that.
On my Google Smart Phone under the Wi-Fi icon, it always shows a Question Mark with the words "Sign In Required." However, there is Internet and it is connected.
My biggest problem is my PlayStation 5. When I enter a game, I get error message CE-106445-0: Something Went Wrong. When I try to run a network test, I get "Can't connect to the Internet. Your Internet service provider or your router might be preventing your PS5 from connecting to the Internet. Make sure you can connect to the Internet via the same network as your PS5 by testing the connection using your PC or smartphone." I've tried it via unwired and hardwired Ethernet. Basically, I can't access any online parts of online games (e.g. MLB The Show).
I'm confused. It's so glitchy and I'm not sure anyone is gonna have any idea what I'm talking about because my devices are basically giving notifications that the Internet doesn't work although MOST of it is working (not on the PS5). Even my PS5 is able to obtain an IP Address...however, Internet Connection comes up as failed. The PlayStation 5 appears to recognize ATT Air but it can't/won't establish a connection for whatever reason.
This appears like a faster and better service...I just need to figure out why it's so doggone glitchy and get my PS5 to work on it. Please help me, thanks.
Accepted Solution
JRHuffman86
New Member
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16 Messages
16 days ago
Okay...at least for the time being, I think I fixed my issue.
I held down the red reset button on the back of the machine for 10 seconds. Although it ended up giving me an E004 after about five minutes of waiting, now my PlayStation connects to the Internet. Not only that, but my network configuration icons on both my phone and computer recognize it as having Internet. Speed test gave me 210 mpbs download, 32 upload, 65 ping.
So...I think I'm good for now. Thanks.
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JefferMC
ACE - Expert
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35.3K Messages
16 days ago
There are not a lot of AIA customers here in the community (yet), so the experience base is rather light. It sounds, though, like you need to complete a registration screen or something. Have you done that?
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JRHuffman86
New Member
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16 Messages
16 days ago
I went through the installation process via the Smart Home Manager App...which was also very glitchy. Even something as simple as getting a verification code via email can take up to 45 minutes. There's a free ActiveArmor Internet Security service that comes with it...but when I activate it, "We're having a technical hiccup. Please try again later." So it's hard to know what is working or what not.
I'm thinking it's a gateway issue but I have basically no knowledge about how to fix that if it were the case.
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JRHuffman86
New Member
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16 Messages
16 days ago
I guess the best way to put it is that the PS5 is connecting to the access point but it's not connecting to the Internet.
I've tried changing DNS settings to 8.8.8.8 and 8.8.4.4. Didn't work.
I've tried moving the PS5 right next to the router. Didn't work.
I deactivated my firewall. Didn't work.
Restructured the PS5 database. Didn't work.
Tried with with and without the same Ethernet that ran my Fixed Wireless for years. Didn't work.
Tried switching from WPA2 Personal to WPA3 Personal. Didn't work.
Restarted router via unplugging and using that MyGateway site through the IP address. Didn't work.
...Might have to ditch this game system lol.
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gr8sho
ACE - Professor
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5.5K Messages
16 days ago
I believe those error codes have meaning and some get the issue resolved by working with the dedicated support team via phone. A shame none of them make the time to come here and help y’all out.
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ATTHelp
Community Support
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231.7K Messages
16 days ago
Hi JRHuffman86,
Hope you're doing well.
I'm glad to know that the issue is fixed now.
Please feel free to reach out If you have any other concern.
Thank you for choosing AT&T.
Emma, AT&T Community Specialist.
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