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Account & Billing Support

Account & Billing Support

Discuss your business billing and general account questions.

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2023-In-The-Spotlight

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Fraudulent & Deceptive Business & Billing Practices on behalf of AT&T

I need to find my local regional account manager for our business's accounts. There are about 6 or 7 accounts total. Every Avenue that we have attempted to this point in getting these issues resolved has been fruitless and I have been attempting to resolve these issues since July of 2023 when I came

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I need a copy of our newest invoices

I have tried through Internet Explorer, Chrome and Firefox from my work computer, home computer and phone.The interactions all end in error.

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ATT fraud department is a fraud

There has been a fraudulent activity on my business account which was acknowledged by not one but two customer service agents, however they told me that they can not do anything and I should contact the fraud department, Which puts me on hold for hours and hours, interestingly when the premier accou

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How Can I get or find a 'Direct Channel'?

We are working through an Aggregator which is working through another layer of service at AT&T.It is slowing response time to issues and complicating billing. We are also paying extra to have this arrangement.How can I locate a 'Direct Channel'?We had been dealing directly with AT&T and our

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AT&T CA POTS copper phone service - contract rate renewal - bill increased 600% - Phones Disconnected- Cant get ahold of account manager

Hi I have been unable to renew my business POTS copper phone line service contract discount rates, that our company has had for over 40 years running. This past year around june 2023 our account rep was unavailable and unwilling to provide a contract renewal to our company. The bill increased 600% a

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Disconnect Service

Hello, I have three business locations that I would like to end my service with AT&T.

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Account Representative

We have a business account with AT&T for AT&T Phone Business Advanced. Under this account we have three separate site aliases to help track which numbers go where. We simply need to cancel all services associated with one site alias as we no longer have that property. We are paying for a ser

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Cancelling an account with just the Invoice BAN

All I want to do is cancel an account that has an Invoice BAN number and 1 phone number on the account. This only bills long distance. Originally, there were about 9 numbers on this account that we ported over somewhere else. For some reason, this number was left behind and kept accruing costs. I've

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Disconnect Business service

We need to disconnect service and are having a hard time doing so. I have called the number on the billing statement but have not had any help. We get routed to a website that asks for all kinds of information that is not on the billing statement so it's been very frustrating.

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How to cancel my business accounts

I have been trying for weeks to disconnect our business internet, phone and toll free advanced feature accounts with no success. I have called many different numbers and get consistently horrible support. I have been transferred to many different departments, all of which tell me they are not the ri

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Anyone know how to ACTUALLY cancel a ATT Business account?

This has been a complete nightmare. 2 days, 3 hours on the calls, multiple transfers and still no answers or help on how to get it cancelled.

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Billing help for a business account

We recently switched our internet provider to ATT, had a firewall installed and signed up for Office@Hand. After a few months we received a notice that we were delinquent in our bill which we had never received and after lengthy waits on the telephone, we were able to speak with a representative who

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BC still without phone service

On May 23 I posted a complaint about my business phone being turned off; believing AT&T had not sent a bill after taking over as my telephone service provider earlier in the year. Well my business phone being disconnected had nothing to do with AT&T; however, getting AT&T to becom

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I want to cancel my Wifi Services With At&T

I want to cancel my WiFi service with AT&T, I no longer want a service and have switched to a different provider.

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Getting billed multiple times for disconnected account

we have circuit in Sandiego, and we have disconnected it two years back and we are still getting billed for that. we have reached our account manager alex  he said the disconnection was not done properly he once again initiated the process, but we are not getting proper response. we need to es

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Trending Accepted Solutions

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Accepted Solution

Multiple fees charged even though account is in good standing

We are being charged late fees every month for the last 6 months even though we paid for our service on time. We called many times and the representatives on the phone always promised to take care of this and gave us several reference numbers, however the fees are still being charged monthly. They

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Suspended lines canceled lines new lines and large unknown amounts

I upgrade to note 20 ultra I added next up for $5.00 a month. July I did the next up and was sent my S23Ultra I was also sent some work type phone. I transfered from note 20 ultra to S23ultra I talked to the representative who sent me the phone I told him that I donot want that "FREE" phone so he to

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Looking to confirm an order placed on ATT.com actually went through.

Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o

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Accepted Solution

galxy s4 fails to update to lollipop

Hello, I am trying to update my s4 to the newest available version.  The download is successful and then the phone restarts and starts the install.  It gets to about 28% and then restarts.  When I unlock the phone after the restart is complete the software update says it was interrupted.  I have ver

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Accepted Solution

Terminate a SONET Account

Hello I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent s

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