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Created: Jan 4, 2014
JoshMidd Created: Jan. 4, 2014
U-verse usually does a good job of notifying when promo periods end. It's always stated on the bill especially if theyre pro-rating something. According to past bills, the U450 promo period expired on 11/27, so I would not be ending that discount early. I've dropped a promo early before and it's called a "change fee" not an "internet installation fee."
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Created: Jan 4, 2014
JoshMidd Created: Jan. 4, 2014
I've had U-verse for about 4 years. There was an original 3 month promo for upgrading U300 to U450, however that promo expired a little over a month ago. Maybe there is a promo attached to the NFL Redzone channel still... I cant remember the length. I'll try some different combinations in the shopping cart and see if the fee disappears.
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Created: Jan 4, 2014
JoshMidd Created: Jan. 4, 2014
I'm downgrading U450 to U300 and removing HBO/Cinemax and NFL redzone. I'm not making any changes to my internet plan/tier. While changing my plan, the shopping cart continues to add a $99 internet installation fee. Is this normal?? Is it designed to prevent customers from downgrading any plans without being charged an exorbitant $99 fee? I thought I'd try the account man...
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