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Created: Sep 23, 2013
vennesac Created: Sep. 23, 2013
Just an update on my situation here. I received a Facebook message requesting that I email my information & details of my problem to David Osborne at AT&T Social Media so he could assist me. I did so and decided to give AT&T another chance to see if they might actually be able to set up my services properly. I emailed David O. after he adjusted my $0.83 ($0.0083 what??) b...
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Created: Sep 10, 2013
vennesac Created: Sep. 10, 2013
Yes, obviously someone made an error and it isnt a question of whether or not they'll adjust it. When I call in I will be sure that they do. That isn't the point or the problem here. It's offensive and outrageous that I received such horrible customer service and then to have a bill sent to me for having absolutely NO services. And 0.83 cents at that! Postage, paper, prin...
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Created: Sep 9, 2013
vennesac Created: Sep. 9, 2013
I originally requested services from AT&T on 8/14/13 via your online chat system. The rep that I spoke with had promised discounts that included waiving service fees, equipment and deposit. That chat was subsequently disconnected. When I tried to get back in contact with the chat representative or have my initial conversation looked up by the new rep, I was told that ther...
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