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Created: Jul 8, 2014
stealth57 Created: Jul. 8, 2014
A friend of my wife works in higher levels of ATT. She says they have an internal program to make sure that issues they hear about get handled. Apparently, they know their CS is not owning problems and this group then jumps in if they hear about it. We got a call from someone in the US who said they have taken ownership and will resolve the issues in 24 hours. She said CS...
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Created: Jul 8, 2014
stealth57 Created: Jul. 8, 2014
Pretty amazing that the only way to solve such a simple issue is that you have to know someone inside ATT with enough clout to get the job done.
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Created: Jul 3, 2014
stealth57 Created: Jul. 3, 2014
A friend of my wife works in higher levels of ATT. She says they have an internal program to make sure that issues they hear about get handled. Apparently, they know their CS is not owning problems and this group then jumps in if they hear about it. We got a call from someone in the US who said they have taken ownership and will resolve the issues in 24 hours. She said CS...
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Created: Jul 2, 2014
stealth57 Created: Jul. 2, 2014
PS the ATT person followed up with a call and once again said that they will NOT provide a credit for the sales tax on the returned hardware. Good luck getting paid. This is an estate and the only recourse is for ATT to sue in probate court. Given all this, when my contract is up, ATT will lose a customer that has been around so long that my email address is @pacbell.net....
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Created: Jul 2, 2014
stealth57 Created: Jul. 2, 2014
The bill hasn't been paid yet as the previous bill showed a zero balance. ATT CS specifically told us on several different calls that they WOULD NOT credit the account for the sales tax. So, they say we owe (or my mother in law's account) $513, but will only credit $450 for the list price of the returned equipment. They don't understand that if you return an item, the ven...
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Created: Jul 2, 2014
stealth57 Created: Jul. 2, 2014
yes, we got an email and all it said was, "I'm happy to help you! You will need to take the equipment to the UPS Store. You will need to provide them with the account number. They will box up the equipment and ship it back to us. Please let me know if you have any other questions." Absolutely nothing about the billing issues regarding charging tax on the full retail value...
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Created: Jul 2, 2014
stealth57 Created: Jul. 2, 2014
The issue wasn't with the UPS Store, it was the ATT employee telling us to go to the UPS station (the actual UPS corporate location) and not the UPS Store. The UPS Store knew what to do but it was just another example of incompetent customer service from ATT. I guess they just don't believe in training.
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Created: Jul 1, 2014
stealth57 Created: Jul. 1, 2014
Tried to send a PM from several different browsers. After clicking the send button there is absolutely no response from the ATT server. No spinning wheels, nothing. So, I have no idea if the PM went through or not.
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Created: Jul 1, 2014
stealth57 Created: Jul. 1, 2014
California law is a unique animal and ATT doesn't have a leg to stand on. They can try and they will lose a lot more money than what it would have cost them to honor the contract with a dying elderly woman.
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Created: Jul 1, 2014
stealth57 Created: Jul. 1, 2014
Just as a side note (and we will PM you shortly), the information we were given on how to return the items via UPS was absolutely wrong. We were told to go to the UPS station and give them a confirmation number. After driving to the UPS station, they told us that they don't have an account with ATT. We then had to call back and this time were told "oh, no, you have to go ...
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Created: Jul 1, 2014
stealth57 Created: Jul. 1, 2014
California has very specific laws about the uninforceablility of expiration dates on cash cards. I was hoping that ATT would be aware of those laws and the circumstances and be more cooperative. Turns out my wife has a friend that works for ATT and they have been told that ATT management wants to hear directly from employees if they hear of customer service complaints. We...
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Created: Jun 30, 2014
stealth57 Created: Jun. 30, 2014
We got my mother in law to sign up for U-verse and they eventually sent her a debit card for $150. She was taken very ill and after many months she passed away. My wife is the trustee and when she found the card and tried to use it for estate expenses, she was told it was not active. She called ATT and they said that they cancelled the card and would not reinstate the bal...
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