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Created: Aug 26, 2011
kraftbj Created: Aug. 26, 2011
My company has a discount agreement with AT&T that I associated my account to a few years ago for 15%. That discount is ongoing and hadn't changed. I was reviewing company benefits the other day and saw that the AT&T discount is now 20%. I checked and there's a different FAN number associated with the benefit. I can't figure out how to change the FAN associated with my ac...
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Created: Aug 4, 2008
kraftbj Created: Aug. 4, 2008
Thanks for your response. AT&T said I couldn't recreate the address (after I tried and it didn't work). Apparently, they don't recycle e-mail addresses so any information sent to a former address isn't rcv'd by an unauthorized party, or so they said. I learned my lesson regarding thinking the @att.blackberry addresses were reliable, so I'm now using a private address at on...
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Created: Aug 1, 2008
kraftbj Created: Aug. 1, 2008
Thanks for your reply. I attempted to go to the BIS site; on my phone, it would not give me the option of logging into the system. The website last night wouldn't let me login (just returning back to the login screen with no error messages), so I called Customer Support. The tech on the phone deleted my old account and gave me access to someone else's account. I spoke to t...
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Created: Aug 1, 2008
kraftbj Created: Aug. 1, 2008
I just had to replace my Pearl (see my previous thread re a randomly restarting phone) and so I needed to switch all of my settings, accounts, etc. I did the hard sync, transferred everything via the Desktop Manager and all was good to go, except my BIS (user@att.blackberry.net) e-mail account did not sync over. The phone wouldn't allow me to login, only create a new acco...
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