Employee
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513 Messages
AT&T’s Response to Hurricane Harvey
Our thoughts are with everyone impacted by Hurricane Harvey and our customers who have friends and family there.
We're automatically issuing credits and waiving additional charges beginning August 26, 2017 in Texas and August 28, 2017 in Louisiana through September 15, 2017 to provide unlimited data, voice and text for AT&T wireless customers and unlimited voice and text to AT&T PREPAID customers in impacted areas across Louisiana and Texas.*
AT&T has set up emergency response equipment in strategic locations, in both Texas and Louisiana, which includes satellite COLTs (Cell on Light Trucks), Emergency Communications Vehicles (ECVs) and charging stations.
We have also launched a Severe Weather 4-in-1 Mix channel on DIRECTV and a Severe Weather Channel on U-verse to provide dedicated coverage of Hurricane Harvey. To learn more about AT&T’s Severe Weather Mix Channels, please visit: http://about.att.com/newsroom/severe_weather_mix_channel.html
Additional information and tips for disaster preparedness can be found at www.att.com/vitalconnections.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Accepted Solution
Official Solution
Eloih
Employee
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59 Messages
7 years ago
Customers in these areas may still receive data alert notifications during these protected dates, but billing will reflect the correct data charges. Credits will post in 2-3 billing cycles.
This applies to customers with billing zip codes across the following five Louisiana parishes - Beauregard, Calcasieu, Cameron, Jefferson Davis and Vermilion parishes.
This applies to customers with billing zip codes in nearly 60 Texas counties – Angelina, Aransas, Atascosa, Austin, Bastrop, Bee, Bexar, Brazoria, Brazos, Burleson, Caldwell, Calhoun, Cameron, Chambers, Colorado, Comal, DeWitt, Fayette, Fort Bend, Galveston, Goliad, Gonzales, Grimes, Guadalupe, Hardin, Harris, Jackson, Jasper, Jefferson, Jim Wells, Karnes, Kerr, Kleberg, Lavaca, Lee, Leon, Liberty, Live Oak, Madison, Matagorda, Montgomery, Newton, Nueces, Orange, Polk, Refugio, Sabine, San Jacinto, San Patricio, Trinity, Tyler, Victoria, Wailer, Walker, Washington, Wharton, Willacy and Wilson counties.
We’re extending support to our customers in additional areas impacted by Harvey. Details: http://about.att.com/inside_connections_blog/hurricane_harvey?linkId=41581756
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