SYN248 Dropping Calls/Gateways Resetting

Hello @jayrodoh

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Chris

Social Media Manager

Still working with support on this, they are still pointing to power issue even though the UPS is new and working and all the other networking equipment is plugged into same circuit/outlet and has been running without an issue.  Last update from support informed me that the logs are wiped when it reboots therefore they cannot actually see why it is rebooting.  Anyone else experience this issue and actually resolve it?  Every other post, link, etc. that I can find online is either a dead end or they threw the system out and replaced it.

Thanks.

I've been having the same problem, AT&T sent out a replacement unit and it continues to randomly drop the calls.  There has to be a fix for this. Other than this one issue, it's been great.

Hello @JamesSMRC,

Thank you for your recent posting. We appreciate your participation within the Business Community. We will be happy to help. In order for me to research your issue, I will need to verify some information. Please send me a private message: https://soc.att.com/2R9g2tY

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Laura G.
Social Media Manager

Has anyone actually resolved this issue?  It happens to me on a regular basis, and I'm about to throw the unit away and try to get something that actually works.

Hello @camadella

Have you ever tried one of the support numbers found here: https://soc.att.com/2l8IAFI

Thank you.

Chris

Social Media Manager

We replaced both gateways with new and it has been okay so far.  Frustrating that support cannot pinpoint the cause as they said the logs are erased whenever it reboots.  They gave me the "poor power" response as well but we purchased a new expensive UPS, had electrician come out, etc. and there was no relief.  Plenty of other network equipment on that circuit as well without any issues.  Plenty of reviews online to be found that seem to point to these gateways failing after a few years.  

Hello @jayrodoh,

Thank you for reaching out on our Business Community. Sorry to hear about your concerns with the phone system. Please check out the following information 

We were out of warranty but I was able to convince ATT to replace ours at no charge as there seems to be a widespread issue with these and we bought ATT name trusting it was good equipment.  

Hello @camadella

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Thank you,
Kathy V.
Social Media Manager

Hello @jayrodoh,

We are glad to hear the equipment has been replaced. We appreciate your feedback, this information will be provided to upper management to look into. If you need further assistance please feel free to send us a private message.

Thank you,

Kathy V.

Social Media Manager

@JamesSMRC 

Yup, same here.  I got a bunch just for answering questions here.  When I did email one of their "contacts" I was just told to call support.  FWIW I did have good response from support, most techs I talked to were knowledgeable and I was able to resolve the issue after talking to a supervisor who agreed to replace these gateways.