Failing PCI Compliance with Security Metrics due to port 61001 being open on 5031NV gateway

Hello @sabnick

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Angela

Account information and contact info has been sent as requested, thank you.

@sabnick did you get this issue resolved?  I'm having the exact same problem.

thanks,

texans_99

texans_99, no, it has not been resolved. I received 2 phone calls, 1 passed me on to another, and now the latter has passed me back on to the former. However, before doing so, he stated that U-Verse Technical Support has informed him that all ports are closed on the Gateways, which is incorrect.

I'm surprised I need to provide proof of this, as I'd believe that anyone with Tier 1 level networking experience would know how to do this themselves (testing WAN address, port 61001) and realize that statement is incorrect, but I digress:

http://imgur.com/W1jYluZ

http://imgur.com/Nm5pLRT

Port 61001 is not closed. If it were closed, it would not respond, as WAN address, port 21 testing here clearly demonstrates:

http://imgur.com/KKzFPhb

http://imgur.com/Z2l6hge

Call #2 told me if I have any issues to call caller #1 and they (for a fee) can help me out, IE they are tech support on demand. I don't need tech support on demand, because I don't have a tech support on demand issue - I have an AT&T Technical Support based Service issue, because the Gateway has an open port 61001.

I'm beginning to think that this is one of those things where the reason those other posts I've found with no actual answer or closure are because those people got the same runaround, and the alternative here is to cancel AT&T Service and go with a different provider.

I have 4 stores failing Security Metrics PCI scanning all for port 61001 (and in one case, also port 51001), 3 of the 4 are using 5031NV Gateways and the 4th has a 3800HGV-B gateway. Same issue across the board...so unfortunately this isn't a "specific gateway" issue where I can call and get a gateway swapped out for a different version that does not have open ports.

Update to this -

After getting repeated runaround with AT&T techs on the phone, we phoned and asked to get a replacement modem to get rid of the 2+ years old 3800HGV-B gateway. We were told that we'd have to pay $149 for a technician to go out to the store. We approved the charge, but then were told that there's no guarantee the tech will replace the modem anyway. Tech was then non-helpful.

We asked for a supervisor and were told prior to patching through that the supervisor would give the same answer.

Oh but it gets better....not only did the supervisor give the same answer, he also stated point blank unequivocally that "no AT&T modems pass PCI Compliance".

Let this be a warning to anyone with AT&T or thinking of getting AT&T: if you need to have a PCI Compliant environment due to Point Of Sale systems or cardholder data, you can scratch AT&T off your list as a possible ISP.

We are in the process of switching our stores off of AT&T and over to a different provider. Our company spends six figures in service from AT&T on an annual basis, and we got some of the worst customer service (even by a SUPERVISOR) that I've ever seen or heard.

What service are you switching to?  We are having the same issues and are getting no help from anyone.  We have an option with our credit card service in which we can pay $20 a month and not have to be compliant, but with all the non help that makes me nervous as I am not sure they will stand behind us if there is a breech.  We are a very small company and this is not something we have the technical help to understand nor do we know anyone that can help us.

dee

Hello @Beacon

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