Tutor
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9 Messages
AT&T Sim cannot be identified (locked?) in career free smartphone in Mexico
I have recently moved to Mexico and my company provided me with an AT&T sim which works fine with the smartphone provided, but if I's like to switch the same sim chip into my own smartphone (career-free) it's not being recognized by the phone. Please advise how to use the AT&T chip in my career-free smartphone.
ATTBusinessForums
Administrator
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26.2K Messages
6 years ago
Hello saabolch,
Thank you for reaching out on our Business Community. The device may need to be unlocked here: http://soc.att.com/2sYLq3y
If you need further help, please private message me by clicking here.
Thank you.
Chris
Social Media Manager
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saabolch
Tutor
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9 Messages
6 years ago
Hi Chris,
Sorry I don't get you. Why do I need to unlock a career-free smartphone? It recognized SIM chips in many European and Asian countries. I understand the AT&T SIM card is locked in some way. Can you please suggest?
Thanks,
Saaboch
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ATTBusinessForums
Administrator
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26.2K Messages
6 years ago
Hello @saabolch,
Thank you for your recent posting. We appreciate your participation within the Business Community. I would be happy to help. In order for me to research your issue, I will need to verify some information. Please send me a private message by clicking here: http://soc.att.com/2CXTOzX
And include the following details:
· Full Name:
· Business Name on Account:
· Wireless # associated to that SIM:
· Email address:
- Phone type:
Thank you,
Nancy
AT&T Social Media Manager
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saabolch
Tutor
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9 Messages
6 years ago
Dear AT&T Social Media Manager @ charge,
Can you please provide me general information regarding whether AT&T is locking any sim card for being used in unlocked/career-free devices?
Thanks,
Saabolch
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ATTBusinessForums
Administrator
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26.2K Messages
6 years ago
Hello @saabolch,
Where did you get the SIM Card? It could be the ATT SIM Card is not active for you to use. Please feel free to send me a private message me by clicking here information about the ATT SIM card you are using. Please provide also the following information:
Contact Name:
Contact#:
Contact Email:
Account Details of the SIM:
Thank you.
Chris
Social Media Manager
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saabolch
Tutor
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9 Messages
6 years ago
Hi Chris,
May I ask you to read all the history of this issue to avoid further confusions and misunderstandings?
As mentioned earlier the sim chip is working fine in the AT&T smartphone, but when I am inserting it to my career-free dual sim smartphone (which was never locked) it's not being recognized.
Please advise,
Thanks,
Saabolch
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ATTBusinessForums
Administrator
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26.2K Messages
6 years ago
Hello Saabolch-
May we please get the wireless number to the dual sim smartphone? Is this a phone on your business account?
Thank you.
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saabolch
Tutor
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9 Messages
6 years ago
I see this last message is not even signed 😞
Again, the dual sim smartphone did never belong to any carrier, it was purchased directly from the manufacturer and the AT&T sim chip is not recognized in it. Can you please analyze the data provided here in the trail and advise?
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ATTBusinessForums
Administrator
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26.2K Messages
6 years ago
Hello @saabolch-
Since it sounds like the AT&T sim is working correctly in the AT&T device, then it sounds like the AT&T sim is not reading correctly in the other unlocked dial sim device. In order for us to further assist you please provide us the make and model of that device so we can check to make sure it is compatible; which might be the problem.
Thank you,
Laura G.
Social Media Manager
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saabolch
Tutor
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9 Messages
6 years ago
Hi Laura G.,
Thanks for the question, it's a Meizu Pro6.
Thanks,
Saabolch
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ATTBusinessForums
Administrator
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26.2K Messages
6 years ago
Hello @saabolch,
Please private message me by clicking here the following information, so I can further assist you.
Contact Name:
Contact Number:
Contact Email:
Wireless# to your ATT Account:
Thank you.
Chris
Social Media Manager
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saabolch
Tutor
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9 Messages
6 years ago
Hi Chris,
I would prefer to wait the answer of Laura G, you may leave this trail.
Thanks,
Saabolch
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ATTBusinessForums
Administrator
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26.2K Messages
6 years ago
Hello Saabolch,
Thank you for your device information. I just looked up the device, and it seems that this device is not compatible on our network. You can go here http://go.att.com/5975d090 to see what devices are compatible.
Thank you,
Laura G.
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saabolch
Tutor
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9 Messages
6 years ago
Hi Laura,
The compatibility locator is not able to identify my phone based on the IMEI so I wonder who did you come to the conclusion it's not compatible with your network?
Let me share the Network details my phone is able to handle for your kind verification:
NETWORK
Do you see any overlap with the network details you guys have in Mexico?
Can you please advise?
Thanks,
Saabolch
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ATTBusinessForums
Administrator
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26.2K Messages
6 years ago
Hello Saabolch,
You're correct, because your model is not listed - this would explain why your are encountering these issues with the AT&T SIM not working in the Meizu Pro 6.
Thank you,
Laura G.
Social Media Manager
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