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inmate calls

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inmate calls

I want to be able to answer collect calls again from an inmate and it be charged to my bill. It says it is blocked from my account and I can not figure out how to allow it again.
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Message 1 of 8
Community Support

Re: inmate calls

Hey there @bburley87

 

You may have a purchase blocker present on your line, preventing the collect call charge from being placed on your bill. To remove the purchase blocker feature:

  1. Select myAT&T at the top of the page. If prompted, log in. Don't have a myAT&T login? Register today!
  2. Hover over Wireless at the top of the page, and then select View my Plans and Features.
  3. Your current wireless plan, devices, and additional features will be displayed. To manage your additional features, select the Manage link for the device you want to manage.
  4. Current features for the selected device will be listed under Manage My Current Features. Do any of the following:
    • To turn Purchase Blocker on, under the Get More Features section, select Purchase Blocker to view options and more details.
    • To turn Purchase Blocker off, under Manage My Current Features, select Purchase Blocker, and then select Remove This Feature.
  5. Click the Select & Review button, and then review your changes. To change the effective date for your feature change, select the Edit link. Then, select a date from the available options, and then click the Select button.
  6. Read the Terms & Conditions, and to accept, select Submit or Remove.
  7. When the changes are complete, you'll receive a confirmation message. Repeat steps to add or remove additional features for another device.

I hope this helps!

Charise

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 8
Contributor

Re: inmate calls

Hello,

 

I do not have purchase blocker active on my line and I still cannot receive collect calls. Is there anything else I need to do or anything else I need to check?

 

AT&T frustrated customer

Message 3 of 8
ACE - Sage
Solution
Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎04-20-2016 9:11 AM

Re: inmate calls

Cellular phones are not designed to receive collect calls.  It requires a 3rd party application and special registration with the prisons private phone network.  

 

I will  try to dig up more on this and post back ASAP.

 

 Added:  http://www.att.com/gen/general?pid=13690

 

http://www.ehow.com/how_7664865_receive-calls-jail-cell-phone.html

 

 https://www.prisoncallsolutions.com

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 4 of 8
ACE - Sage

Re: inmate calls

*87 unblocks your phone so you can get collect calls

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 8
Contributor

Re: inmate calls

Bro what's up
Message 6 of 8
Contributor

Re: inmate calls

can they call your land line collect

Message 7 of 8
Contributor

Re: inmate calls

So at&t charges 999 per call,and the jail charges to

Message 8 of 8
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