Ageist

Att’s policies are backwards and not in favor of the customer. When trying to transfer responsibility of billing, I was told the only way to do this was online and that you have to electronically accept their terms of agreement (regardless of the fact that I provided my ssn, dob, account number, and passcode). After going to the instructed web address and typing in the required information, I kept getting an error message (SD024) that the customer service associate couldn’t explain. Not only does your system not work, it’s ineffective and drives business away. I believe your methods are ageist to exclude anyone who does not have a computer and cannot withstand being on the phone for 2 hours. It seems like a complete waist of resources to send out a technician to “install” what is already working. This is probably why you charge so much for service because you don’t know how to run a business. Please tell your COO he’s not very effective.