Dental Business

We have made several attempts to acquire a more fashionable offer from AT&T for our business services. I was told by a customer service rep ( Sharon *****) [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.] that she would have her supervisor call us. One week passed, no call. Called Sharon back, she stated AT&T had a new system and she lost all her msgs. It is obvious that our loyalty to AT&T over multiple years has no meaning. Our letter for renewal come from Kevin *****, however it is impossible to speak to him. Customer Service is pitiful