Contributor
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1 Message
PREMIER store not showing iPhone - Online customer support a JOKE!
Without further adeiu, the latest [edit for language] with AT&T customer support. See transcript with "RAJ"
Please wait for a chat agent to respond. Your current wait time is ‘0’ minutes.
You are now chatting with 'Raj K'
Raj K: Welcome to AT&T Premier Support. I am reading your question and will be right with you.
Raj K: I'll be more than happy to assist you with this.
Raj K: Is XXX XXX-XXXX the wireless number in question?
sara: Correct. why is AT&T not offering iphone in the Premier store? no Apple product.s
Raj K: Are you not able to view the"Apple"phone option there on the left hand side of the phone and device selection page?
sara: I don't see anything for Apple option.
Raj K: Alright.
sara: which page is it on? Wouldn't it just be listed if I select ALL phones & devices? Apple isn't listed.
Raj K: Let me navigate you to select all the products of Apple products.
Raj K: Please let me know when you are ready.
sara: ok
Raj K: Please go to Settings under Manage and click on Apply Equipment Preferences.
Raj K: Now, please check the Apple check box including with all the iPhone devices.
sara: it's already checked
Raj K: Than log out and log in once again and process the order.
Raj K: Do you have any questions regarding the information we discussed today?
sara: yes. The settings were always set to select Apple. So you haven't helped me with the issue.
Raj K: Thank you for choosing AT&T Premier Support. We appreciate your business.
Chat session has been terminated by the chat agent.
Basically he "hung" up on me. Ridiculous
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techmod
Former Employee
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576 Messages
13 years ago
Hi emotpix,
We have sent you a Private Message in reference to the iPhone purchase. Please check your inbox for details on how to send use your contact information.
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netstill
Contributor
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1 Message
13 years ago
I'm having the same issue. I've been told to clear my cookies change preference, the works and still nothing. If I put in different phone numbers to associate with the order, I can get the Ipad but not iphone. Very frustrating. Does anyone have a solution that actually works?
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techmod
Former Employee
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576 Messages
13 years ago
Hi netstill,
Thank you for participating within the AT&T Business Community. We understand you are having issues with ordering an iPhone through Premier. We will need further information to better assist. We have sent you a Private Message with instructions on how to send us the additional information.
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biztech1
Guru
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530 Messages
13 years ago
Netstill,
Our specialists have advised us that you should now have access to order the iPhone. Please let us know if you need further assitance.
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kristdan
Contributor
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2 Messages
13 years ago
I have never got so upset before with a simple customer service rep
told me Feb. 09 was last upgrade on 1 of my phones & I had to wait for 2 YEARS ??? Its AUGUST 2011 RIGHT ??? I heard it in her voice ( like oh crap) after 30 - 40 min of explanation of 5 people 4 phones !! Kids will swap chips if they broke phones duh !!
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techmod
Former Employee
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576 Messages
13 years ago
Hi kristdan,
Thank you for participating within the AT&T Business Community. We will need additional information to be able to research your upgrade eligibility. We have sent you a Private Message with instructions on what information we will need and how to send it to us.
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GFCC
Contributor
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5 Messages
13 years ago
Hello,
I am having the same issue--not seeing any Apple products in the Premier store. From reading your other replies, it looks like this can be fixed on your end. Can you please send me a PM ASAP so we can get this resolved?
Thanks
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Jikki
Contributor
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2 Messages
13 years ago
Hi,
I'm also having the same issue of not being able to see any Apple products on Premier store and would appreciate your help.
TIA
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techmod
Former Employee
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576 Messages
13 years ago
Hi GFCC and Jikki,
Thank you for participating within the AT&T Business Community. We will be more than happy to review you accounts and assist you with placing an equipment order. We have sent both of you a Private Message with instructions on what account specific information we will need and how to send it to us.
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Jikki
Contributor
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2 Messages
13 years ago
I received an email this afternoon from Premier Operations that our Premier site now lists Apple products. Thank you very much for your prompt action!
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biztech1
Guru
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530 Messages
13 years ago
Jikki,
We are glad that we were able to assist in resolving your issue. Don't forget to check out the other features of our community, please visit often.
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SLPAGE
Tutor
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1 Message
13 years ago
I'm having the same issue. Looking to upgrade iPhones on 3 lines but they don't show up as an option for me.
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techmod
Former Employee
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576 Messages
13 years ago
Hi SLPAGE,
Thank you for participating within the AT&T Business Community. We will be happy to review your account and assist you with placing an equipment order. We have sent you a Private Message with instructions on what account specific information we will need and how to send it to us.
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techmod
Former Employee
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576 Messages
13 years ago
Hi SLPAGE,
Thank you for sending us your account information. We are currently reviewing your info and will having someone contact you shortly.
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GFCC
Contributor
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5 Messages
13 years ago
Well it's great that everyone else is getting helped but I e-mailed the requested information to you yesterday early afternoon and have yet to receive any response nor acknowledgement that anyone received my message.
Please let me know what's going on.
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