Contributor
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3 Messages
After updating to Win 10 Enterprise, from Win 7 Enterprise, Global Network Client doesn't launch.
I recently updated as described in the title. Since the update, I can see the services running in the background for the ATT Network Client, but when I try to launch the login program, nothing happens. I'm not receiving an error report, nor am I seeing any action on the screen. Trying to launch the program with Admin rights doesn't change the behavior. This has happened on multiple computers. I've also uninstalled the client, and reinstalled it, in addition to trying different versions of the client.
Windows Build: Version 1151, Build 10586.104
Present Client Build: 9.7.0.3001
Any help would be appreciated.
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ATTKevin
Former Employee
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3 Messages
6 years ago
Hey @BBParker,
I'm not sure why it's not working - that OS should be supported.
Have you tried running it in compatibility mode? You've done all the steps I would normally start with, so that would be my next thought.
Let me know if that works!
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BBParker
Contributor
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3 Messages
6 years ago
I did try running it in Windows 7 Compatibility mode, no help there either.
So far I have had this on 2 different machines. The other one I downgraded back to Win 7 and the client instantly fired up and started working.
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ATTKevin
Former Employee
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3 Messages
6 years ago
I'm going to tag @ATTBusinessForums and see if they can help. You may also want to shoot them a private message and see if they have any ideas on what's going on. Sorry I'm not much help - definitely let me know what they recommend and if the solution works.
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DBear11
Employee
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587 Messages
6 years ago
Hello,
Can you access the logs through NetHelp.exe?
Right click on Start and open Windows Explorer.
Go to Computer -> System (C): -> Program Files -> AT&T Global Network Client -> NetHelp.exe
Open NetHelp.exe and click on Gather Logs
If so, please upload the logs so we can review.
Thank you.
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BBParker
Contributor
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3 Messages
6 years ago
I ended up finding that the installation on these machines was blocking other programs besides the ATT Global Client. So that being said, I've reverted all the machines back to their Win 7 installations, and they are all running again without issue. Thanks for your help trying to track this down, but I needed to have the machines operational, and didn't want to spend too much time looking into it once I found other programs were also having issues.
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