Contributor
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3 Messages
AT&T client won't start in Windows 7
When I try to open AT&T global network client, it shows the opening window (attached) for about 2-5 seconds, and then it goes away and nothing happens. No idea what the problem is; was working fine long before this (had it for about 2 and half years).
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DBear11
Employee
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587 Messages
6 years ago
Hello,
Please send us the logs so we can investigate further.
Right click on Start and open Windows Explorer.
Go to Computer -> System (C): -> Program Files -> AT&T Global Network Client -> NetHelp.exe
Open NetHelp.exe and click on Gather Logs or Upload Logs. Select Upload, fill out form and submit.
Thank you.
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yedava33
Contributor
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3 Messages
6 years ago
It says "NetHelp has stopped working." Tried rebooting, uninstalling at&t client and re-installing. That message keeps coming up and nothing happens
1 Attachment
nethelp.JPG
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DBear11
Employee
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587 Messages
6 years ago
Are you running with Admistrator rights when you un/reinstall the AT&T Global Netowrk Client?
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yedava33
Contributor
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3 Messages
6 years ago
Hi,
Yes I did, and NetHelp.exe still did not work. Sorry for the late reply, was on vacation
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DBear11
Employee
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587 Messages
6 years ago
Hello,
I have sent you a private message with further instructions.
Thank you.
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