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(2)

Accepted Solution

Upgrading early question

I traded in an iPhone back in 2021 and got a $700 trade-in credit. I got the 36 month installment plan. If I am wanting to upgrade and trade-in again but prior to the 36 months being up, how much will I have to pay for any fees since I am wanting to upgrade early?

Questions

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Accepted Solution

AT&T lost my trade in device

@ATTHelp I traded in 2 Iphones 11 pro max 256GB back in September 2023. I am only receiving discounts for one trade in device. I have been back and forth with AT&T and no one seems to be able to help. They have started and completed 2 cases for me which always have the same result that they did

Questions

13

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Join an upgrading & activating conversation...

(11)
how to identify which box to use when shipping phone to be traded in

I just purchased 4 new iphones with ATT and am trading in my family's 4 old iphones. I've received the 4 shipping boxes to send the phones back to ATT but don't know which box to put which phone in. The return labels each have an "item number" and an "invoice ID", and the "invoice ID" corresponds to

Questions

10

0

0

Accepted Solution

Upgrading early question

I traded in an iPhone back in 2021 and got a $700 trade-in credit. I got the 36 month installment plan. If I am wanting to upgrade and trade-in again but prior to the 36 months being up, how much will I have to pay for any fees since I am wanting to upgrade early?

Questions

14

1

0

ATT screwed up in sending the trade in package and now they don't want to give me credits

Hi, I have placed a phone order in November. I got the phone but I didn't get any trade-in box. I contacted customer support and they said since its Thanksgiving time and all, there will be a delay. Not getting the box after 14 days, I called ATT again and they said they would ship a new box and wi

Questions

12

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Phone returned but no credit?

Has anyone else returned a phone in the store and then been told AT&T didn’t receive it? I have had 6 different conversations via chat and phone and told now twice I would be credited but when I call back they tell me they have no proof of that conversation and that I need to drive 800 miles to

Questions

14

3

0

Accepted Solution

AT&T lost my trade in device

@ATTHelp I traded in 2 Iphones 11 pro max 256GB back in September 2023. I am only receiving discounts for one trade in device. I have been back and forth with AT&T and no one seems to be able to help. They have started and completed 2 cases for me which always have the same result that they did

Questions

13

1

0

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