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New Member

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37 Messages

Wednesday, January 4th, 2023 6:42 PM

No ID(or info) on New router

My parents had a at&t tech come out to their house and change put their router. The new machine does not have any identification on it indicating device number or wifi passwords. They have tried to reach out directly but have been met with no help on the general line. Should they take the items to a store or is there a better line they should contact? Any help is appreciated. 

Accepted Solution

Administrator

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26.2K Messages

1 year ago

Thank you for those details, please bear with us while we take a closer look at this for you. We will be sure to follow up with an update shortly.

Luis
AT&T Business Social Media

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