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How to fill out warrenty on my replacment phone i got through insurance

I just used my insurance to get a new replacement phone. The guy I talked to with the insurance company said that I can but this phone under a warranty. I was wondering how to go about that..

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Where is this Fictional Back Office?

I am also wondering about this Fictional Back Office. I've spent HOURS over the past 3 ½ weeks just trying to get an answer on where my replacement phone is. After the rep is "searching the computer" for my "case" (each time I contact AT&T I'm given another case number) and after an hour on the phon

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