Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (2)

Relevance
Selected Relevance
AT&T back-office not following Customer Care agent's advice - Unlock Request

I am traveling internationally next week and I am frustrated with AT&T. Been their customer for ~13 yrs and getting junk in return. Any help or pointers would be appreciated.   Here are the facts: - Trying to unlock iPhone 6 that I have had for 2+ years - My online account says that I a

Questions

1.8K

16

0

0

horrific issue resolution process

AT&T has decentralized issue resolution and left well intentioned (at best) or completely inept (at worst) reps with zero authority to resolve billing issues. Customer gets stuck in endless loop between reps and departments, having to explain issue from beginning every time. Information is not being

Questions

147

3

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.