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AT&T back-office not following Customer Care agent's advice - Unlock Request
I am traveling internationally next week and I am frustrated with AT&T. Been their customer for ~13 yrs and getting junk in return. Any help or pointers would be appreciated. Here are the facts: - Trying to unlock iPhone 6 that I have had for 2+ years - My online account says that I a
Phone & Device Upgrades
horrific issue resolution process
AT&T has decentralized issue resolution and left well intentioned (at best) or completely inept (at worst) reps with zero authority to resolve billing issues. Customer gets stuck in endless loop between reps and departments, having to explain issue from beginning every time. Information is not being