Employee
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165 Messages
How to Request a Phone Number Change and / or Check Availability
You can request a phone number change if your company preferences allow you to change the number.
To check on specific phone number availability and request a new phone number or phone number change, contact AT&T Business Customer Service at 800-331-0500. If you are a Telecom Manager/Authorized Order Placer (AOPs) then you can contact us at 866-288-7629.
Pre-Number Change Expectations:
- Your current voice mailbox will be deleted along with any saved messages and greetings.
- You must set up voicemail again on your new number.
- AT&T does not offer a feature that advises the new number when someone dials the old number.
Remember to always mark items that you find useful as "Accepted Solutions". This will help other users find this information too!!
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Accepted Solution
Official Solution
ATTBusinessForums
Administrator
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26.2K Messages
5 years ago
Hello @dallastx75230,
Thanks for reaching out on our Business Community.
You can request a phone number change if your company preferences allow you to change the number.
To check on specific phone number availability and request a new phone number or phone number change, contact AT&T Business Customer Service at 800-331-0500. If you are a Telecom Manager/Authorized Order Placer (AOP) then you can contact us at 866-288-7629.
Thank you,
Nancy
AT&T Social Media Manager
Pre-Number Change Expectations:
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irritatedwithU
Contributor
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1 Message
6 years ago
How can I contact you?
Twice now I've called the customer service number you supplied and both times the customer service rep was unable to help me determine whether a specific number is available.
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ATTBusinessForums
Administrator
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26.2K Messages
6 years ago
Hello @irritatedwithU,
Thank you for your recent posting. We appreciate your participation within the Business Community. I would be happy to help. In order for me to research your issue, I will need to verify some information. Please send me a private message by clicking here: http://go.att.com/c90bc85c
And include the following details:
· Full Name:
· Business Name on Account:
· Phone number associated with the account:
· Preferred Contact #:
· Email address:
· What type of service (Uverse, DSL, Landline, Wireless):
· Description of Issue:
Thank you,
Nancy
AT&T Social Media Manager
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dadztoo
Tutor
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2 Messages
6 years ago
Greetings, Miss Nancy!
Can number availability and specific number requests be made for residential service? Other members of our family had long-time numbers (late 50's into early 60's) that were lost when other family members resolved their estates. We'd like to get them back again, if possible.
Thanks,
David
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ATTBusinessForums
Administrator
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26.2K Messages
6 years ago
Hello @dadztoo,
Thank you for your recent posting. We appreciate your participation within the Business Community. I would be happy to help. In order for me to research your issue, I will need to verify some information. Please send me a private message by clicking here: http://go.att.com/21a97900
And include the following details:
· Full Name:
· Phone number associated with the account:
· Preferred Contact #:
· Email address:
· Description of Issue:
Thank you,
Nancy
AT&T Social Media Manager
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bspragge
Contributor
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1 Message
6 years ago
Thanks Nancy,
This was helpful. Just sent a message.
Best regards,
Ben
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KilicKilic
Contributor
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1 Message
5 years ago
Hi is it possible to have a sim with a number of my own. I need to access into my hotmail account which has been suspended. Then number which was linked to the account is no longer available and has been recycled as the network provider says. I was wondering if i can have a new sim with that same specific number again.
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ATTBusinessForums
Administrator
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26.2K Messages
5 years ago
Hello @KilicKilic,
Thank you for reaching out on our Business Community. If the number has already been recycled and already in use there is no way to assign that number again. Was this on a personal or business number?
Please private message me by clicking here the following information, so we can take a further look:
Contact Name:
Contact Number:
Contact Email:
# in question:
Thank you.
Chris
Social Media Manager
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dadztoo
Tutor
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2 Messages
5 years ago
In response to your question, they were both residential numbers.
The real question was a bit more complex.
I wanted to know if AT&T could assign the numbers to me without having a “Truck Roll” to install them. (My Apartment Complex has some sort of a deal with Spectrum that precludes you from bringing in phone lines here.) From that point, I could have my VoIP provider pick them up for porting over to their system. After that, they’d flow into my internal (personal) phone system at home.
The hang up on this process is that my VoIP provider won’t try to pull a number from a LEC that isn’t assigned to me already. Which was why I was trying to get them assigned to me. If they could be installed here, I’d probably pay the install fee and go that way. Sadly, that won’t work.
The numbers were my wife’s parent’s house and her Aunt’s house – all of which have passed away some years back.
Nobody that I could talk to via phone or chat could find a way to make that happen. At the time, both numbers were available. (386-428-5678 and 386-428-6953) Now, who knows…..
This isn’t a priority project. However, if you have the time to look, I’d appreciate it.
Thanks,
David
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eahoelua
Contributor
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3 Messages
5 years ago
Dear AT&T Social Media Manager,
I too am in similar situation like dadztoo in which I am trying to recover a family phone number. Could you please advise.
Mahalo,
Allan
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ATTBusinessForums
Administrator
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26.2K Messages
5 years ago
Hello @eahoelua,
Thank you for your recent posting. We appreciate your participation within the Business Community. I would be happy to help. In order for me to research your issue, I will need to verify some information. Please send me a private message by clicking here: https://soc.att.com/2ZdBdMN
And include the following details:
Thank you,
Nancy
AT&T Social Media Manager
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eahoelua
Contributor
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3 Messages
5 years ago
Hi Nancy,
I am wondering if I sent you the correct information I am trying to reference this account. Please let me know if you received the information and if you have any questions.
Mahalo,
Allan
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eahoelua
Contributor
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3 Messages
5 years ago
Hi Nancy,
I have not heard back from you. Could you please advise if there is additional information I need to follow-up with?
Mahalo,
Allan
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briannarobbins
Contributor
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1 Message
5 years ago
Since at&t bought out cricket could you guys help me too? Or do I have to see if they have any avenues
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ATTBusinessForums
Administrator
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26.2K Messages
5 years ago
Hello @briannarobbins,
Thank you for your recent posting. We appreciate your participation within the Business Community. We will be glad to get you some further help. Please provide us with some details about your concerns. Please send me a private message by clicking here (https://soc.att.com/2W1108g) and be sure to include the following details so I can help:
Account Details:
Contact Name:
Contact Number:
Email Address:
Thank you,
Lisa
Social Media Manager
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